Senior Genesys Platform Specialist

1 week ago

Jamnagar, Gujarat, India beBeeGenesys Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Genesys Cloud Contact Center Engineer

Overview:

The role of a Genesys Cloud Contact Center Engineer involves the design, implementation and maintenance of the Genesys Cloud Contact Center platform. This engineer will work closely with stakeholders in multiple countries to ensure the contact center infrastructure delivers on desired business outcomes and meets evolving needs.

Responsibilities:
  • Design and engineering functions – Work with suppliers to establish and document standards and blueprints. Supports development and implementation activities, ensuring new functionality aligns with standards and blueprints.
  • Operations and maintenance – Working with suppliers, helps with management of operational run, enhancements and platform changes. Supports operational functions including change, problem and incident management.
  • Provides support for supplier management – Monitor and manage the delivery of services provided by suppliers to ensure they meet contractual obligations and performance standards.
  • Works with internal IT stakeholders to support integrations, governance processes and architecture/design.
  • Stakeholder engagement - Supports engagement to country representatives, working closely with the product delivery manager. Shares knowledge and best practices with our stakeholders and serves as a technical escalation resource where additional expertise is required.
Qualifications & Requirements:
  • 3-5 years of experience working with Genesys Cloud contact center solutions including Genesys Cloud Architect, workforce engagement/management tools, digital channels, interaction analytics, and AI capabilities.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
  • Proven experience in designing and implementing contact center solutions.

Key Skills:

  • Genesys Cloud tools including Architect, Genesys Cloud Agent Scripter, Genesys Cloud CLI
  • Experience with JSON, RegEx, and restful API/web services.
  • Designing, creating and managing table-driven and dynamic workflows.

  • Expert Cloud Platform Specialist

    3 days ago

    Jamnagar, Gujarat, India beBeeCloud Full time ₹ 12,00,000 - ₹ 18,00,000

    Are you ready to embark on an exciting career journey? We have a challenging opportunity for a Specialist - Twilio Flex. Below are the job details, which we hope will pique your interest and align with your skillset.Experience: 10+ yearsJob Location: Major cities in India, including Gurgaon, Noida, Chennai, Mumbai, Pune, Bangalore, Trichy, and AhmedabadShift...

  • Cloud Platform Specialist

    1 week ago

    Jamnagar, Gujarat, India beBeeSpecialist Full time US$ 80,000 - US$ 1,60,000

    Job TitleA Specialist is needed to excel in a cloud platform environment.We have an exciting opportunity for you. We are seeking a highly skilled individual to share below job details, please review if you have relevant expertise.Experience : 10+ years Location : Gurgaon, Noida, Chennai, Mumbai, Pune, Bangalore, Trichy and Ahmedabad. Shift Timing : 3 PM IST...

  • Senior AI Platform Specialist

    4 days ago

    Jamnagar, Gujarat, India beBeeEngineer Full time ₹ 25,00,000 - ₹ 35,00,000

    Job DescriptionWe are seeking an experienced Senior AI Platform Engineer to join our team. This is a fantastic opportunity for a talented and motivated individual who thrives in a dynamic startup environment.The successful candidate will be responsible for designing, building, and maintaining robust pipelines for processing image and video data, running ML...

  • Senior Quality Assurance Specialist

    1 week ago

    Jamnagar, Gujarat, India beBeeSoftwareTesting Full time ₹ 9,00,000 - ₹ 12,00,000

    Senior Quality Assurance SpecialistWe are seeking a skilled Senior Quality Assurance Specialist to lead our testing efforts at Datacore Technologies.The ideal candidate will have a strong background in software testing and the following skills:Automated testingUser interface feature validationOver-the-top apps testingIP Streaming testing (video/audio content...

  • Advanced Telephony Systems Professional

    2 weeks ago

    Jamnagar, Gujarat, India beBeeTelephony Full time ₹ 20,00,000 - ₹ 25,00,000

    Telephony Specialist OpportunityOur organization seeks an experienced Telephony Specialist to join our team. As a key member, you will be responsible for optimizing telephony systems and processes using high-tech methodologies.Key Responsibilities:10+ years of experience in Twilio Flex, ReactJS, HTML/CSS, Applications Development, and AI.Design, develop,...

  • Senior Banking Platform Architect

    1 week ago

    Jamnagar, Gujarat, India beBeeArchitect Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job DescriptionOncorre is a boutique digital transformation consultancy with expertise in banking solutions. We are seeking an experienced Senior Banking Platform Architect to lead the design and governance of end-to-end, scalable, and secure architectures for our credit card platforms.Key ResponsibilitiesDesign and oversee the implementation of robust,...

  • Senior Platform Infrastructure Specialist

    7 days ago

    Jamnagar, Gujarat, India beBeePlatformArchitect Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OverviewWe are seeking an accomplished Platform Architect to spearhead the design, development, and implementation of our platform infrastructure. The ideal candidate will possess a deep understanding of platform architecture and design principles, as well as expertise in automating deployment processes and infrastructure management.The successful...

  • Cloud Platform Integration Specialist

    7 days ago

    Jamnagar, Gujarat, India beBeeAzure Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

    Job Overview">Azure Integration SpecialistThis role focuses on ensuring the efficient integration and management of cloud-based services utilizing the Azure platform.Key responsibilities include enforcing governance policies, integrating services, automating tasks, and extending functionality through custom scripts or application code. The specialist will...

  • Senior Verification Specialist

    1 week ago

    Jamnagar, Gujarat, India beBeeVerification Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Senior Verification SpecialistJob Description:We are seeking a skilled Senior Verification Specialist to join our team. The ideal candidate will have strong expertise in SystemVerilog, UVM methodology, and testbench development.The successful candidate must have experience in verifying complex SoC/IP level designs, including knowledge of AXI/APB bus...

  • High Availability Platform Expert

    1 week ago

    Jamnagar, Gujarat, India beBeeContainer Full time ₹ 80,00,000 - ₹ 1,60,00,000

    Platform SpecialistNomiso is a product and services engineering company, specializing in software development and cloud expertise. Our mission is to empower customers by providing simple solutions for complex business problems.We are looking for skilled platform specialists to work on our OCP platform. As a key member of our team, you will be responsible for...