Support Partner

10 hours ago


Bellary, Karnataka, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,50,00,000
Partner Support Specialist

About a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs.

  • Empowers 100,000+ businesses and 7,000+ partners to scale engagement and revenue through automation and communication solutions.

Key Responsibilities:

Query Resolution
  • Respond to partner queries via email, live chat, or ticketing systems within set SLAs.
  • Maintain high CSAT scores by delivering timely, accurate, and empathetic support.
Service Excellence
  • Ensure First Response Times are met while maintaining high-quality written communication.
  • Typing speeds of 70+ words per minute enhance the efficiency of support delivery.
Partner Onboarding & Integration
  • Guide partners through onboarding processes and assist with dashboard integrations.
  • Understand unique business use cases and deliver tailored support solutions.
Cross-Team Collaboration
  • Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
  • Clear documentation and consistent follow-ups ensure seamless case management.

Requirements:

  • 2–4 years of experience in partner or customer support roles.
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.

Benefits:

  • Collaborate closely with cross-functional teams and leadership.
  • Exposure to international partner operations and real-time WhatsApp integrations.

Why this role?

  • A dynamic setup prioritizes ownership, learning, and impact.
  • Global exposure through collaboration with WhatsApp's global teams and exclusive partner events.

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