HR Operations Professional

3 days ago

Hyderabad Secunderabad Telangana, India beBeeHR Full time

Our HR team is seeking an exceptional HR Operations Associate to join their dynamic team. In this role, you will play a critical part in connecting staff, managers, and local HR teams to our global HR programs and tools.

Key Responsibilities:

  • Ensure that inquiries are managed and customers are serviced according to service level agreements and local & global policies & procedures.
  • Act as a dedicated point of contact for our customers (staff, managers and local HR).
  • Ensure that HR transactions are processed according to global processes and compliance.
  • Act as designated subject matter expert on one or more of our expertise areas and be responsible for supporting to maintain our Knowledge base.

Responsibilities:

  • Provide excellent tier 1 customer experience to our stakeholders in accordance with Service Level Agreements on the initiation of HR transactions.
  • Log and manage cases, escalations and triaging to tier 2/3 using the ServiceNow case management system.
  • Represent HR Connect to all staff and provide, based on needs and requirements, training, presentations to staff/manager and HR.
  • Provides support and answers to staff and managers on Global HR self service tools, HR processes, HR systems, and HR policies.
  • Develop and maintain the knowledge database in close collaboration with the knowledge management team.
  • Identify improvements and optimizations in Tier 0 knowledge articles.
  • Be able to troubleshoot in more complex system inquiries and identify solutions.
  • Support managers and HR on workday transactions, data audits and UAT support.
  • Maintaining data confidentiality and governance.
  • Create and run reports in Workday and Servicenow
  • Suggest improvements on policies and procedures between service centre sites and HR teams
  • Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO, MAP (performance cycle) etc.
  • Building strong stakeholder relationships, collaborate and share best practices across Coe's and HR teams.

Requirements:

  • 4 to 6 years experience in Tier 1 HR operations, case management and Workday data administration.
  • Strong English verbal and written communication skills that are clear and concise
  • Keen attention to detail and ability to accurately process transactions and data.

Benefits:

This is a fantastic opportunity to grow your career with a leading organization. We offer a dynamic and supportive work environment, opportunities for professional development and a competitive compensation package.

Why Join Us?

At our organization, we pride ourselves on being a forward-thinking, innovative company that prioritizes the well-being of our employees. We believe in fostering a culture of inclusivity, respect and open communication. Our collaborative team environment allows you to share your ideas and contribute to meaningful projects that drive business results.

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