Multifunctional Donor Processing Specialist

4 days ago

Mumbai, Maharashtra, India beBeeDonor Full time ₹ 60,00,000 - ₹ 80,00,000
Job Summary:

This multifunctional role involves covering various aspects of donor processing, quality control, communications, and office tasks as assigned. The ideal candidate will be responsible for providing superior customer service to donors through multiple communication channels including email and phone.

Responsibilities:
  1. Process donation and recognition information via data entry, assemble related documentation, and ensure it is properly indexed and linked with donation payment data.
  2. Conduct quality assurance on all India donation data entry and ensure data integrity by generating reports, reviewing entries, and conducting research in various databases.
  3. Resolve any donor processing product or service issues by clarifying the member/donor's issue, determining the cause, and selecting/relaying the best solution to resolve the issue.
  4. Communicate effectively with Lion members, leaders, and headquarters staff/departments, and vendors to resolve concerns within set turn-around times.
  5. Ensure monitoring reports (MIS) are accurate and submitted in a timely manner, including vendor MIS.
  6. Engage in research and analysis of charitable organizations to maintain current awareness of industry best practices.
Requirements:
  • Bachelor's or master's degree in a relevant field, such as business administration, social services, etc.
  • Minimum of 3-5 years of related experience (office 365, account receivables administration, grants, etc.)
  • Ability to learn new processes and rapidly adapt to changing priorities
  • Comfort with operating in multiple databases with comprehension and accuracy
  • Good in MS Excel, eye for detail
What We Offer:

We provide a supportive work environment that encourages professional growth and development. Our team members enjoy competitive compensation packages and opportunities for advancement.

About Us:

We are a leading organization dedicated to making a positive impact in our community. Our mission is to deliver exceptional service to our customers while fostering a culture of excellence and innovation.

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