Hostel Operations Manager

3 weeks ago

Pune, Maharashtra, India Pune Institute of Business Management Full time
Pune Institute of Business Management is seeking a Hostel Operations Manager to oversee the day-to-day functioning of the students' hostel. The successful candidate will ensure the safety, comfort, and well-being of students by managing hostel housekeeping, security, cafeteria, and addressing any concerns or issues promptly.

This role involves supervising hostel wardens, reviewing daily reports, and working towards providing the best facilities and environment for students. Key responsibilities include:

Hostel Operations Management:
- Overseeing the overall management of hostel operations, ensuring cleanliness, safety, and comfort for students.
- Coordinating between various departments to maintain smooth functioning (housekeeping, security, cafeteria, etc.).
- Supervising and training hostel wardens to ensure effective management of hostel floors, rooms, and student behavior.
- Ensuring regular maintenance of hostel infrastructure including rooms, common areas, restrooms, and utilities.

Security & Safety:
- Ensuring all security protocols are followed to guarantee the safety of students and hostel premises.
- Coordinating with security personnel for round-the-clock surveillance and addressing any security issues immediately.
- Monitoring safety measures, including fire safety equipment and emergency exits.

Housekeeping Management:
- Supervising housekeeping staff and ensuring cleanliness standards are maintained across all hostel areas.
- Implementing regular checks to assess the quality of housekeeping services, ensuring that rooms, bathrooms, and common areas are sanitized and well-maintained.

Cafeteria Operations:
- Overseeing the functioning of the hostel cafeteria, ensuring food quality, hygiene, and adherence to student dietary preferences.
- Working closely with the cafeteria vendor to ensure timely food delivery, menu variety, and maintaining cleanliness.

Student Welfare & Issue Resolution:
- Acting as the primary point of contact for students' complaints and concerns regarding hostel facilities.
- Providing timely solutions to issues related to living conditions, food, security, or any other hostel-related matters.
- Fostering a comfortable and student-friendly environment, encouraging open communication between students and management.

Coordination & Reporting:
- Supervising hostel wardens and ensuring they are reporting daily activities and issues promptly.
- Maintaining daily reports of hostel operations, security updates, and student-related concerns.
- Preparing weekly/monthly reports on hostel performance and addressing areas of improvement.

Budget Management:
- Ensuring efficient use of resources within the hostel while maintaining quality standards.
- Overseeing budget allocation for hostel maintenance, housekeeping, security, and cafeteria operations.

Compliance & Policy Enforcement:
- Ensuring that hostel policies, safety guidelines, and standard operating procedures are being followed strictly.
- Ensuring that hostel operations comply with regulatory standards and institute policies.

Vendor & Supplier Management:
- Managing relationships with vendors and suppliers for hostel services (cleaning supplies, food services, security, etc.).
- Evaluating vendor performance and resolving any service-related issues.

The ideal candidate will possess a Bachelor's degree in Hotel Management, Facility Management, Business Administration, or a relevant field, with minimum 5 years of experience in facility management, hostel management, or operations management, preferably in an educational institution or hospitality sector. They should have strong leadership and team management skills, excellent problem-solving and decision-making abilities, effective communication and interpersonal skills, and strong organizational and time-management skills.

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