
Sales Operations System Support Specialist
18 hours ago
This key position within the Sales Operations team focuses on ensuring the accuracy and usability of sales tools through timely resolution of support tickets.
- Assign, troubleshoot, and resolve tickets from sales users related to supported sales tools such as Salesforce, Clari, and ClosePlan.
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of systems via data migrations.
- Maintain Service Level Agreement (SLA) targets.
- Manage access and visibility-related issues.
- Assist with documentation of best practices and usage.
- At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
- Salesforce Administrator experience is highly preferred.
- Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
- Experience with sales processes and experience in a sales environment is beneficial.
- Hands-on experience providing system and tools support to users.
- Strong team player with service-oriented attitude and customer focus.
- Excellent time management skills.
- Quick learner and able to thrive in a fast-paced environment.
- Aggressive problem solver.
- Excellent written and verbal communication skills.
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System Operations Specialist
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