Sales Operations System Support Specialist

18 hours ago


Salem, Tamil Nadu, India beBeeSystem Full time ₹ 16,94,000 - ₹ 19,80,000
Business System Specialist Role

This key position within the Sales Operations team focuses on ensuring the accuracy and usability of sales tools through timely resolution of support tickets.

  • Assign, troubleshoot, and resolve tickets from sales users related to supported sales tools such as Salesforce, Clari, and ClosePlan.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service Level Agreement (SLA) targets.
  • Manage access and visibility-related issues.
  • Assist with documentation of best practices and usage.
Required Skills and Qualifications
  • At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is beneficial.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.


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