Business System Solutions Expert

3 hours ago

Salem, Tamil Nadu, India beBeeProblem Full time ₹ 14,99,000 - ₹ 19,99,999
Job Overview

The Business Systems Specialist role is a key position within the Sales Operations team. This individual plays a vital part in ensuring the accuracy and usability of sales tools by efficiently resolving support tickets.


Main Responsibilities
  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, and ClosePlan.
  • Manage a fast-paced queue of support requests, focusing on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain SLA targets.
  • Manage access and visibility-related issues.
  • Support documentation of best practices and usage.

Requirements
  • Minimum 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology, with a focus on data security and territory management.
  • Experience with sales processes and sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.

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