Retail Operations Specialist

1 day ago

Salem, Tamil Nadu, India beBeeRetail Full time ₹ 7,20,000 - ₹ 10,80,000
Assistant Retail Store Manager Job Description

Are you looking for a challenging role that will utilize your customer service and sales skills? We are seeking an experienced Assistant Retail Store Manager to join our team.

The ideal candidate will have a proven track record of managing sales and customer experience, supervising inventory and merchandising, and overseeing additional services like home deliveries and spa operations.

  • Key Responsibilities:

  • • Deliver exceptional customer service to drive store sales and customer retention.

  • • Assist in handling customer queries, complaints, and escalations.

  • • Support the Store Manager in achieving monthly sales targets.

  • • Oversee stock levels, replenishment, and timely ordering.

  • • Ensure proper inventory control and minimize shrinkage.

  • • Coordinate with logistics for smooth handling of home delivery orders.

  • • Implement and maintain visual merchandising standards to enhance customer experience.

  • • Ensure promotional displays, signage, and in-store layouts are updated regularly.

  • • Assist in managing spa and grooming appointments.

  • • Coordinate staff scheduling and ensure quality of pet spa services.

  • • Handle customer follow-ups and ensure satisfaction with spa experiences.

  • • Supervise floor staff and assign daily responsibilities.

  • • Support training of new employees on customer handling and store SOPs.

  • • Maintain discipline, hygiene, and operational standards within the store.

Requirements:

  • • 1–3 years of experience in retail operations or store management.

  • • Strong customer service and sales orientation.

  • • Knowledge of inventory management systems and retail processes.

  • • Ability to multitask and manage both store floor and service operations.

  • • Good communication and leadership skills.

Good to Have:

  • • Prior experience in pet retail, spa, grooming, or lifestyle retail sector.

  • • Familiarity with POS systems and CRM tools.

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