IT Software Support Specialist

1 day ago


Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

The IT Support Specialist would be responsible for providing technical assistance and resolving issues related to client application software.

Key Responsibilities:
  1. Provide technical support to users of client software by responding to inquiries regarding errors, problems, or requests.
  2. Identify, research, and resolve technical problems using the IT Service Management system.
  3. Escalate urgent problems requiring more in-depth knowledge to internal resources or vendors.
  4. Interact with end-users to understand business issues and work with them to reproduce reported issues in test environments.
  5. Monitor performance of applications after implementation and perform maintenance of existing custom software, including end-user support.
Service Desk Tasks:
  1. Password reset and management.
  2. License management and O365 configuration.
  3. Troubleshooting network drive connectivity.
  4. Local and domain user account management.
  5. Operating system deployment and troubleshooting.
  6. Networked printer setup and installation.
  7. Client-side software installation and configuration.
  8. Network connection troubleshooting.
  9. Office 365 and email setup on mobile devices.
  10. Service information updates and maintenance.

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