
IT Software Support Specialist
1 day ago
The IT Support Specialist would be responsible for providing technical assistance and resolving issues related to client application software.
Key Responsibilities:- Provide technical support to users of client software by responding to inquiries regarding errors, problems, or requests.
- Identify, research, and resolve technical problems using the IT Service Management system.
- Escalate urgent problems requiring more in-depth knowledge to internal resources or vendors.
- Interact with end-users to understand business issues and work with them to reproduce reported issues in test environments.
- Monitor performance of applications after implementation and perform maintenance of existing custom software, including end-user support.
- Password reset and management.
- License management and O365 configuration.
- Troubleshooting network drive connectivity.
- Local and domain user account management.
- Operating system deployment and troubleshooting.
- Networked printer setup and installation.
- Client-side software installation and configuration.
- Network connection troubleshooting.
- Office 365 and email setup on mobile devices.
- Service information updates and maintenance.
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IT Support Specialist
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Technical IT Support Specialist
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Software Quality Assurance Specialist
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Technical Support Specialist
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