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Customer Experience Specialist
2 weeks ago
We are seeking a professional to join our team as a Customer Success Manager.
This role focuses on ensuring our existing clients maximize value from our product, driving adoption and maintaining strong relationships with key stakeholders to reduce churn and increase revenue.
Key Responsibilities:- Develop and execute strategies to drive business outcomes for 100+ clients.
- Analyze customer data to identify usage patterns, risks, and optimization opportunities.
- Build strong relationships with C-level executives and marketing teams at leading brands.
- Conduct regular business reviews and strategic planning sessions with key stakeholders.
- Implement scalable processes and tools to improve customer experience at scale.
- 1-2 years of experience in customer success, account management, or client relations.
- Strong understanding of SaaS metrics (churn, NPS, expansion revenue, etc.).
- Excellent communication and presentation skills.
- Analytical mindset with proficiency in CRM and analytics tools.
- Proven track record of driving customer retention and growth.
