Executive Operations Director

2 weeks ago

Vadodara, Gujarat, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 17,00,000
Operations Leadership Role">

About the Job

We are looking for an experienced Operations Manager to lead daily operations across various teams, driving measurable outcomes and streamlining processes.

Responsibilities

  • Team Management: Oversee multiple teams, create rosters, capacity plans, and shift coverage to ensure seamless operations.
  • Process Optimization: Design, document, and enforce standardized procedures for each stage of the process, from candidate onboarding to training completion.
  • Pipeline Improvement: Monitor daily dashboards to identify bottlenecks and improve time-to-onboard, submissions per day, interviews scheduled, offer rate, and join rate.
  • Training Coordination: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking to ensure readiness for placements.
  • Onboarding Excellence: Ensure accurate documentation, agreements (e.g., electronic signatures), background checks, and system access to maintain zero-defect records.
  • Quality Assurance: Run QA checks on resumes, submissions, and communications to uphold data privacy and audit-ready records.
  • Cross-Functional Collaboration: Partner with HR, Finance/Collections, and Sales for smooth handoffs (e.g., invoices, payments, client requirements).
  • Automation and Reporting: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting to improve efficiency.
  • Performance Metrics: Provide daily/weekly MIS, root-cause analyses, corrective action plans, and leadership updates to drive business growth.

Requirements

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments; proven people management (15–50 headcount).
  • Strong program/project management skills, data-driven decision-making, and obsession with execution.
  • Hands-on experience with CRM/ATS (preferably Salesforce), Google Sheets/Excel (lookups, pivots), and collaboration tools (Slack, Zoom, WhatsApp Business or similar).
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shifts and U.S. client alignment; thrives in a fast-paced, target-driven setup.

Nice to Have

  • Salesforce familiarity (Reports, Dashboards; Flows/automation exposure).
  • Experience with electronic signature and document workflows, and basic finance handoffs (invoices, collections).
  • Understanding of U.S. hiring terms & visas (OPT/CPT, H-1B/EAD, W-2/C2C).
  • Exposure to training operations (cohort management, assessments, LMS).
  • Process improvement frameworks (Lean/Six Sigma mindset).

Success Metrics

  • Reduced time-to-onboard and time-to-first-submission
  • Higher submissions-to-interview and interview-to-offer conversion
  • Improved show-up and join rates
  • On-time SOP compliance and zero critical defects
  • NPS/CSAT improvements from candidates and internal stakeholders

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