
Debt Settlement Specialist
2 weeks ago
Customer Service Professional
We are seeking a highly motivated and dynamic individual to join our team as a Customer Service Representative. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients.
This opportunity is ideal for those who thrive in a fast-paced environment and have a passion for delivering outstanding customer experiences.
Key Responsibilities:
-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about debt settlement and consolidation services.
-Building strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
-Following up on leads generated through various channels to ensure timely and effective communication.
-Maintaining accurate and detailed records of client interactions and transactions in our CRM system.
-Collaborating with the sales and customer service teams to achieve company goals and deliver outstanding service.
Requirements:
-Proven experience in a customer service role, preferably within the financial services industry.
-Excellent communication skills in English, both verbal and written.
-Strong interpersonal skills with the ability to build rapport with clients.
-Detail-oriented with strong organizational and time management skills.
-Proficiency in using CRM software and other relevant technology.
-Ability to work independently and as part of a team in a fast-paced environment.
What We Offer:
-A competitive salary package.
-Comprehensive training and ongoing support to help you succeed.
-A positive and collaborative work environment.
-Opportunities for career growth and development.
Employment Type:
Full-time
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