Expert Collections Professional

6 days ago

Rajahmundry, Andhra Pradesh, India beBeeRecovery Full time ₹ 4,32,000 - ₹ 10,59,000
Debt Recovery Expertise

We're driven to simplify financial literacy and credit access for millions of underserved Indians.

The goal is to empower individuals by recovering overdue loans through personalized customer engagement, negotiation, and account closure. This role will drive recoveries on Personal Loans (PL), Business Loans (BL), and Auto Loan portfolios by managing customer interactions, ensuring regulatory compliance, and maintaining high standards of customer experience.

  • Key Responsibilities:
  • Engage with delinquent customers via calls to follow up on overdue payments.
  • Manage BL/PL/Auto Loan portfolios across DPD buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Track PTPs (Promise to Pay), callbacks, and payments.
  • Maintain RBI and internal compliance standards in customer communication and data handling.
  • Provide professional and respectful customer service.
  • Prepare and update call records, daily reports, and portfolio performance metrics.

Required Qualifications:

  • 1–3 years of experience in collections or recoveries, preferably in PL, BL, or Auto loans.
  • Prior experience in tele-calling or collections call centers is essential.
  • DRA Certification is preferred but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English; additional regional languages are a plus.
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Key Competencies:

  • Customer-centric approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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