Customer Success Professional

3 weeks ago

Ibrahim Bagh Lines, India Estetica Full time
About Us

Estetica is a pioneering beauty and wellness platform that connects users with top-tier salons, spas, and clinics. Our mission is to simplify service booking and enhance the experience for both customers and service providers.

Job Overview

As a Customer Success Manager, you will be the primary point of contact for our corporate clients after they onboard onto the Estetica platform. Your role will involve building strong relationships, understanding client needs, and providing ongoing support to ensure that they achieve their business goals using our services.

Key Responsibilities:
  • Client Relationship Management: Build and maintain strong relationships with corporate clients, acting as their trusted advisor and ensuring their needs are met.
  • Onboarding Support: Collaborate with the onboarding team to facilitate a smooth transition for new clients onto the Estetica platform.
  • Client Education: Provide training and resources to clients, ensuring they understand how to utilize the platform effectively to maximize their subscription benefits.
  • Performance Monitoring: Regularly monitor client usage and engagement with the platform, identifying opportunities for improvement and growth.
  • Feedback Collection: Gather client feedback to understand their challenges and needs, and work with the product team to implement improvements.
  • Upselling and Renewals: Identify opportunities for upselling additional features or services, and assist in the renewal process to maintain long-term client relationships.
  • Problem Resolution: Address and resolve client inquiries and issues promptly, ensuring a high level of satisfaction and trust in Estetica.
  • Reporting: Prepare and deliver regular reports to clients on their performance, usage metrics, and growth opportunities.
Requirements:
  • Bachelor's degree in Business, Marketing, or a related field.
  • 3-5 years of experience in customer success, account management, or related roles, preferably in a SaaS or service-based industry.
  • Strong communication and interpersonal skills, with the ability to engage and influence clients at all levels.
  • Proven ability to understand customer needs and provide tailored solutions.
  • Experience with CRM tools (e.g., Salesforce, HubSpot) for tracking client interactions and managing accounts.
  • Self-motivated with strong organizational skills and the ability to manage multiple accounts simultaneously.
  • Previous experience in the beauty or wellness industry is a plus but not required.

  • Customer Success Manager

    3 weeks ago

    Ibrahim Bagh Lines, India EasyWebinar Full time

    About EasyWebinarEasyWebinar is a pioneering company that's revolutionizing the way businesses, coaches, and creators connect with their audiences through webinars. Our mission is to empower our customers to host highly engaging and impactful webinars, driving business growth and making meaningful connections with their audiences.About the RoleAs a Senior...

  • Customer Success Manager

    2 weeks ago

    Ibrahim Bagh Lines, India Froogal Full time

    Customer Success ManagerUnlock Customer PotentialFroogal, a leading SaaS company, is seeking a seasoned Customer Success Manager to drive client engagement, satisfaction, and growth. As a key member of our team, you will be responsible for guiding and developing our Customer Success team, ensuring clients achieve maximum value from our platform.About the...

  • Customer Success Manager

    3 weeks ago

    Ibrahim Bagh Lines, India xAmplify Full time

    About the CompanyxAmplify is a leading company that provides innovative solutions to its clients. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.Job DescriptionWe are seeking a highly motivated and experienced Customer Success Manager to join our team. The successful candidate will be...

  • Customer Success Advocate

    3 weeks ago

    Ibrahim Bagh Lines, India Tanla Platforms Limited Full time

    Customer Success ManagerAt Tanla Platforms Limited, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction.Key Responsibilities:POC and Onboarding of New Customers: Prioritize successful...

  • Customer Success Specialist

    3 weeks ago

    Ibrahim Bagh Lines, India insightsoftware Full time

    Customer Success AnalystHyderabad, Telangana, IndiaFull-timeCompany Descriptioninsightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced,...

  • Customer Success Advocate

    3 weeks ago

    Ibrahim Bagh Lines, India Akrivia HCM Full time

    Akrivia HCM Job DescriptionAkrivia HCM, a pioneering HR technology leader, is revolutionizing the HR tech landscape with its cutting-edge AI-driven platform. Our platform streamlines HR processes, elevating businesses by generating actionable insights for all stakeholders.We serve 100+ enterprises and over 200K happy users across India, SEA, and the Middle...

  • Customer success manager

    6 days ago

    Ibrahim Bagh Lines, India Tanla Platforms Limited Full time

    Job Role Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored...

  • Customer Success Manager

    4 weeks ago

    Ibrahim Bagh Lines, India HCLTech Full time

    Job Description: Dear applicants, please read the JD then you apply for this Role.Shift : US Shift Work Location: Hyderabad Hitechcity (Client Place)Skill set: Candidate should have proper experience into contact center operations with Telecom domain Experience: 4 -7 yearsAbility to work collaboratively with different teams and lead in a fast-changing and...

  • Customer Success Consultant

    1 month ago

    Ibrahim Bagh Lines, India Akrivia HCM Full time

    Akrivia HCM, a global HR technology leader, is revolutionizing the HR tech space for enterprises with its cutting-edge AI driven platform. It streamlines HR processes and elevates businesses by generating AI-powered actionable insights for all the stakeholders using the platform.Akrivia HCM serves 100+ enterprises and over 200K happy users across India, SEA,...

  • Medical Sales Professional

    2 weeks ago

    Ibrahim Bagh Lines, India Good Health Company Full time

    Job Title: Medical Sales Representative - (Pharma & Diagnostics)Location: HyderabadPosition Overview: We are seeking a proactive and results-driven Medical Sales Representative with experience in Pharma and Diagnostics for field work. In this role, you will be responsible for promoting our products directly to healthcare professionals, building relationships...

  • Customer Service Representative

    3 weeks ago

    Ibrahim Bagh Lines, India Astin IT Solutions Full time

    Job Description: Customer Services AdvisorReporting to: Contact Centre ManagerMain Purpose of Role:The Customer Services Advisor is responsible for ensuring that customers' expectations aremet and that they are satisfied with the service experience. The role involves understandingcustomer queries and providing cost-effective solutions after they have...

  • Real Estate Sales Professional

    3 weeks ago

    Ibrahim Bagh Lines, India Konu Full time

    Sales Executive Job DescriptionWe are seeking a highly motivated and results-driven Sales Executive to join our team at Konu. As a Sales Executive, you will play a crucial role in driving business growth and expanding our customer base.Key Responsibilities:Conduct market research to identify potential sales opportunities and evaluate customer...

  • Customer Support Executive

    3 weeks ago

    Ibrahim Bagh Lines, India Spark Infosys Full time

    We are seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic travel team. The ideal candidate will be passionate about travel and committed to providing exceptional service to our clients. You will be the first point of contact for customers, assisting them with inquiries, bookings, and problem resolution.Key...

  • Customer Service Associate

    4 weeks ago

    Ibrahim Bagh Lines, India Swift Strategic Solutions Inc Full time

    Job Title: Customer Service AssociateLocation: Hyderabad, TelanganaExperience Level: FreshersJob Type: OnsiteJob Summary:We are seeking a dedicated and enthusiastic Customer Support Representative to join our team in Hyderabad. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. This is an...

  • Customer support executive

    6 days ago

    Ibrahim Bagh Lines, India Spark Infosys Full time

    We are seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic travel team. The ideal candidate will be passionate about travel and committed to providing exceptional service to our clients. You will be the first point of contact for customers, assisting them with inquiries, bookings, and problem resolution. Key Responsibilities:...

  • Customer Support Representative

    1 month ago

    Ibrahim Bagh Lines, India Swift Strategic Solutions Inc Full time

    Job Title: Customer Support RepresentativeLocation: Hyderabad, TelanganaExperience Level: 0-3 yearsJob Type: OnsiteJob Summary:We are seeking a dedicated and enthusiastic Customer Support Representative to join our team in Hyderabad. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. This is...

  • Customer Service Representative

    3 weeks ago

    Ibrahim Bagh Lines, India Swift Strategic Solutions Inc Full time

    Customer Service AssociateSwift Strategic Solutions Inc is seeking a highly skilled and dedicated Customer Service Associate to join our team in Hyderabad. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and complaints...

  • Customer Support Specialist

    3 weeks ago

    Ibrahim Bagh Lines, India Swift Strategic Solutions Inc Full time

    Customer Support RepresentativeWe are seeking a highly skilled and enthusiastic Customer Support Representative to join our team at Swift Strategic Solutions Inc in Hyderabad, Telangana. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service.Key Responsibilities:Handle customer inquiries and...

  • Customer Service Representative

    3 weeks ago

    Ibrahim Bagh Lines, India Swift Strategic Solutions Inc Full time

    Customer Support RepresentativeWe are seeking a skilled and enthusiastic Customer Support Representative to join our team at Swift Strategic Solutions Inc. in Hyderabad, Telangana. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service.Key Responsibilities:Handle customer inquiries and...

  • Aviation Customer Service Specialist

    3 weeks ago

    Ibrahim Bagh Lines, India GMR Aero Technic Full time

    Job SummaryWe are seeking a highly skilled Aviation Customer Service Specialist to join our team at GMR Aero Technic. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Communication: Respond to customer inquiries and concerns in a timely and...