Chief Store Director

4 days ago

Alwar, Rajasthan, India beBeeRetail Full time ₹ 40,00,000 - ₹ 60,00,000

We are looking for an accomplished leader to oversee the daily operations of a retail store, delivering exceptional customer experiences and driving profitability.

Key Responsibilities
  1. Store Operations Management:
  • Manage day-to-day store activities with seamless execution and adherence to standard operating procedures.
  • Monitor and control key performance indicators, including sales, inventory shrinkage, foot traffic conversion, average transaction value, and units per transaction.
Team Leadership:
  • Foster and develop store staff to achieve performance and customer service objectives.
  • Cultivate accountability and performance through regular reviews, coaching, and feedback sessions.
Customer Experience:
  • Ensure high levels of customer satisfaction through staff training and process improvement.
  • Address escalated customer issues promptly and efficiently.
Compliance:
  • Maintain compliance with company policies, health and safety regulations, and statutory requirements.
  • Conduct regular store audits to ensure standards in cleanliness, merchandising, and operational readiness.
Reporting:
  • Analyze sales trends, inventory health, and customer feedback to propose actionable improvements.
  • Present daily, weekly, and monthly performance reports to management.
Required Skills and Qualifications
  • Experience: A minimum of 5 years in retail store operations, with at least 2 years in a leadership or managerial role.
  • Education: A Bachelor's degree in Business Administration, Retail Management, or a related field. An MBA is desirable.
  • Skills: Strong leadership and team-building abilities, excellent communication and interpersonal skills, proficiency in point-of-sale systems, Microsoft Excel, and retail management software, analytical mindset with a data-driven approach to problem-solving, ability to work in a fast-paced, customer-centric environment.

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