Executive Director of Operations

4 days ago

Alwar, Rajasthan, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Chief Manager

Job Summary:

The Chief Manager is responsible for overseeing the end-to-end issuance and fulfillment of new business, encompassing work-in-progress (WIP) management. This includes regular engagement with distribution/policy issuance/underwriting teams to ensure business continuity.

Key Responsibilities:

  • Relationship Management:
    • Strengthen relationships through regular engagement with distribution heads.
    • Monitor and improve performance through regular engagement.
  • Managing New Business:
    • Manage new business issuance by ensuring daily traction on WIP to meet monthly targets.
    • Drive WIP clearance through hub teams to clear field WIP on a daily basis for issuance.
    • Conduct regular governance calls with HUB teams.
    • Responsible for end-to-end WIP management.
    • Identify opportunities for improvement and drive process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partners.
  • Data and Reporting:
    • Deliver reports and analysis on various business parameters to derive plans of action for improvement.
    • Enable and support distribution with various data sets, reports, and dashboards.
    • Collaborate closely with internal departments on report automation agendas.
    • Prepare presentations for senior management as required.
  • Control and Monitoring:
    • Maintain and update SOPs and 4 sheeter's.
    • Document and control changes in existing processes.
    • Ensure all service requests are processed according to defined SLAs.
  • Projects and Continuous Improvement:
    • Conduct benchmarking internally and externally to establish best-in-class delivery/quality standards.
    • Roll out new guidelines for distribution adherence.
  • People Management:
    • Develop team members to perform effectively and efficiently.
  • Measures of Success:
    • Monthly governance engagements with Distribution leaders/Head.
    • Publish Monthly Issuance Dashboard/Scorecard.
    • Drive Operational efficiencies with Distribution teams.
    • Achieve 92% M0 Issuance.
    • Achieve 94% M2 Issuance.
    • Attain FTR of 85%.
    • Drive customer satisfaction through resolution of escalations and requests with TAT.
    • Complete 1 Green/Black belt project for the year.
    • Achieve >10% attrition for G2M2abv.
    • Achieve accurate reconciliation of business data/reports.
    • User-friendly customization of analytical reports.
    • Deploy number of initiatives to bring in process improvements.
    • Achieve effective alignment across departments with minimal escalations.

Required Qualifications:

  • Graduate/Post Graduate in Management.
  • Minimum of 10+ years of experience.
  • 5 years in relationship management and Banca operations management.
  • Sound knowledge of Bancassurance or Banking Operations Model & specifically operations processes.
  • Good communication and analytical skills.
  • Strong data skills and solution-centric approach.
  • Customer-centric approach.
  • Process documentation and systems approach.
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.
  • Team management and strong relationship skills.

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