Automotive Business Development Manager

1 day ago

Delhi NCR, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Automotive Service Advisor Role Overview

This role involves being the primary point of contact for customers seeking vehicle maintenance and repairs. Key responsibilities include advising on services, estimating costs, coordinating with technicians, and ensuring customer satisfaction.

Key Responsibilities:

  • Customer Interaction: Greet, consult, and document service needs. 
  • Service Estimation: Provide cost estimates, explain required work, and obtain approvals. 
  • Coordination: Act as a liaison between customers and technicians, providing updates on progress. 
  • Customer Service: Address concerns, ensure satisfaction, and follow up post-service. 
  • Sales & Upselling: Recommend additional services and warranty options. 
  • Administrative Support: Schedule appointments, maintain records, and manage invoices. 

Requirements & Qualifications:

  • A bachelor's degree in automobile engineering or an equivalent field.
  • At least 5 years of experience in automotive service advising.
  • Strong knowledge of vehicle repairs, customer service, and service software.
  • Excellent communication, problem-solving, and multitasking skills.
  • ASE certification and dealership experience are preferred.

Work Environment & Benefits:

  • A full-time role in an office, service bays, and customer areas.
  • A competitive salary plus commissions.
  • Health benefits, paid time off, and employee discounts.

Role Details:

  • Employment type: Full Time, Permanent.
  • Industry type: Internet (E-Commerce).
  • Department: Customer Success, Service & Operations.

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