Delivery Center Operations Manager

3 weeks ago


Mumbai, Maharashtra, India ATSPL - Maharashtra Full time

We are seeking a strong leader to manage our delivery center operations. At ATSPL - Maharashtra, we strive to be the most customer-centric company, and this role is crucial to achieving that goal.

Key Responsibilities:

  1. Delivery Process Management: Define, build, and execute the delivery process from delivery stations to customer addresses.
  2. Team Management: Engage closely with the delivery team, developing and maintaining a highly motivated and performance-driven team.
  3. Process Improvement: Continuously improve the delivery process and attain sustained delivery performance through process and training improvements.
  4. Analysis and Reporting: Analyze data reports to identify performance bottlenecks and improve performance.
  5. Process Control: Implement formal process control and process improvement mechanisms such as Kaizen.

Essential Skills:

  1. Strong Leadership: Strong leadership capabilities and people management skills.
  2. Communication: Good communication skills with the ability to communicate and explain to individuals and the team.
  3. Customer Focus: Strong bias for great customer service with the ability to engage the team in developing their understanding of customer experience.
  4. Analytical Skills: Analytical skills with the ability to effectively analyze and interpret information.

Basic Qualifications:

  • Bachelor's degree.
  • Fluency in English language.
  • Experience with Microsoft Office products and applications.

Preferred Qualifications:

  • Experience managing teams.


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