Delivery Center Operations Manager
3 weeks ago
We are seeking a strong leader to manage our delivery center operations. At ATSPL - Maharashtra, we strive to be the most customer-centric company, and this role is crucial to achieving that goal.
Key Responsibilities:
- Delivery Process Management: Define, build, and execute the delivery process from delivery stations to customer addresses.
- Team Management: Engage closely with the delivery team, developing and maintaining a highly motivated and performance-driven team.
- Process Improvement: Continuously improve the delivery process and attain sustained delivery performance through process and training improvements.
- Analysis and Reporting: Analyze data reports to identify performance bottlenecks and improve performance.
- Process Control: Implement formal process control and process improvement mechanisms such as Kaizen.
Essential Skills:
- Strong Leadership: Strong leadership capabilities and people management skills.
- Communication: Good communication skills with the ability to communicate and explain to individuals and the team.
- Customer Focus: Strong bias for great customer service with the ability to engage the team in developing their understanding of customer experience.
- Analytical Skills: Analytical skills with the ability to effectively analyze and interpret information.
Basic Qualifications:
- Bachelor's degree.
- Fluency in English language.
- Experience with Microsoft Office products and applications.
Preferred Qualifications:
- Experience managing teams.
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