Call Center Recovery Operations Manager

3 weeks ago


Mumbai, Maharashtra, India CapTalent HR Full time
Job Title: Call Center Recovery Operations Manager

CapTalent HR is seeking an experienced Call Center Recovery Operations Manager to oversee the recovery department of our call center.

Responsibilities:
  • Manage and lead a team of recovery agents
  • Develop and implement recovery strategies and processes
  • Monitor and evaluate recovery performance
  • Provide training and coaching to improve recovery agent performance
  • Collaborate with other departments to identify and address potential issues
Key Qualifications:
  • Minimum of 7-10 years of experience in call center management
  • Strong knowledge of recovery procedures and best practices
  • Proven track record of successfully managing recovery teams
  • Excellent communication and interpersonal skills


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