Oracle NetSuite Support Specialist with Expertise in Financials and Supply Chain
2 weeks ago
We are seeking an experienced Oracle NetSuite Support Specialist with 46 years of hands-on experience across various NetSuite modules, including Planning and Budgeting (PBCS), Financials, Supply Chain, and CRM. The successful candidate will provide day-to-day support, troubleshooting, configuration, and optimization of the NetSuite ERP system, ensuring smooth operations and efficient use of the platform.
Key Responsibilities- NetSuite System Support: Provide Level 2/3 support for NetSuite ERP system across all modules (Financials, SCM, CRM, Planning & Budgeting).
- Troubleshoot and resolve system issues, working with internal teams and external partners as necessary.
- Assist users in navigating and utilizing NetSuite effectively.
- Planning & Budgeting (PBCS): Configure, support, and optimize NetSuite Planning and Budgeting Cloud Service (PBCS) module.
- Create, maintain, and enhance financial models and forecasting within PBCS.
- Partner with Finance teams to manage budgeting and forecasting cycles.
- Customization & Configuration: Perform system configuration, customizations, and updates to support business needs.
- Manage SuiteScripts, SuiteFlow, SuiteBuilder, and SuiteAnalytics to customize reports, dashboards, and workflows.
- User Training & Documentation: Conduct training sessions for end-users, focusing on new features, processes, and workflows.
- Create and maintain system documentation, user guides, and training materials.
- Data Integrity & Reporting: Monitor data quality, integrity, and security within the NetSuite system.
- Develop and maintain standard and ad-hoc reports and dashboards for various departments (e.g., Finance, Operations, Sales).
- System Optimization & Best Practices: Continuously review and recommend system improvements, ensuring optimal use of NetSuite capabilities.
- Stay updated with new NetSuite releases and functionality, implementing best practices where appropriate.
- Collaboration & Project Support: Collaborate with cross-functional teams (IT, Finance, Operations, Sales) to understand business needs and implement solutions.
- Provide support for NetSuite-related projects, including module upgrades, new integrations, and customizations.
- Experience: 46 years of hands-on experience in NetSuite support with expertise across multiple modules (Financials, CRM, Supply Chain, Planning & Budgeting).
- Planning & Budgeting: Proven experience with NetSuite Planning and Budgeting Cloud Service (PBCS), including model building, financial planning, and forecasting.
- Technical Skills: Proficiency with SuiteScript, SuiteFlow, SuiteTalk, SuiteAnalytics, and other customization tools.
- Reporting & Analytics: Strong understanding of SuiteAnalytics reporting tools and dashboard creation.
- Problem-Solving: Excellent troubleshooting and analytical skills to identify, analyze, and solve complex system issues.
- Communication Skills: Strong verbal and written communication skills for interacting with stakeholders and users at all levels.
- Certifications: NetSuite certifications (Administrator, SuiteFoundation, PBCS) are a plus.
- Education: Bachelor's degree in IT, Computer Science, Business Administration, or related field.
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