Customer Support Consultant
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Help Desk Specialist to join our team at Ivy Comptech. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers across multiple contact channels.
Job Description:
- Provide award-winning standard service across all contact channels, maintaining service levels and efficiencies while leveraging our 'Sales through Service' ethos.
- Improve customer value by maximising conversion and retention opportunities through company marketing initiatives and a sales-driven mentality.
- Develop expertise in multiple products, with a focus on becoming an expert in at least one area.
- Stay up-to-date with all marketing initiatives and customer support functions, ensuring seamless communication within the team.
- Proactively escalate any issues affecting customer experience, promoting first-time resolution and commercial value.
- Escalate complex inquiries to Senior Customer Advisors, relaying outcomes to customers while maintaining Quality & Assurance scores that meet department KPIs.
- Perform other duties as assigned and required, contributing to the success of our team.
Qualifications and Requirements:
- A high school diploma or equivalent is required; a Bachelor's degree in any field is preferred.
- Contact centre and customer service experience is an advantage.
- Fluency in English, both written and spoken, is essential.
- A great attitude and desire to help customers drive success.
- Reliability, strong work ethic, flexibility, and adaptability are crucial for this role.
- Ability to work independently and collaboratively within a team environment.
Salary and Benefits: $55,000 - $65,000 per annum, based on location and experience, with additional benefits including competitive bonuses, comprehensive health insurance, and ongoing training and development opportunities.
-
Customer Support Expert
4 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeWe are seeking a skilled Customer Support Expert to join our team at Tata Consultancy Services. This role involves providing top-notch technical support to our clients, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Respond to customer inquiries via phone, email, or chatResolve technical issues using ITIL best...
-
Customer Support Representative
1 week ago
Hyderabad, Telangana, India Mazenet solution Full timeJoin Mazenet Solution as a Customer Support Representative and be part of our dynamic team providing exceptional support to our clients. About the Role:This is an exciting opportunity for Fresher graduates to work in a rich diverse environment, handle cultural and language differences, and contribute to delivering top-notch customer service.Salary &...
-
Customer Support Representative
4 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeCompany OverviewGamut HR Solutions is a professional recruitment and HR consultancy company that specializes in providing comprehensive HR services. Our team of experienced professionals is dedicated to helping job seekers find the right kind of job.Job OverviewWe are seeking a Female Customer Support/Tele Caller to join our team at Gamut HR Solutions. As a...
-
Customer Support Representative
3 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeJob OverviewWe are seeking a talented Customer Support Representative to join our team at Gamut HR Solutions, a professional recruitment and consultancy company. As a Tele Caller Specialist, you will play a crucial role in maintaining excellent customer satisfaction and driving business growth. This is a full-time position based in Hyderabad, Telangana,...
-
Senior Customer Support Specialist
4 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full time**Job Overview**Gamut HR Solutions is a leading HR consulting firm seeking a skilled Senior Customer Support professional to join our team. As a Senior Customer Support, you will be responsible for ensuring customer satisfaction by providing exceptional support and resolving customer issues.**Key Responsibilities**Handle incoming customer inquiries and...
-
Customer Support Specialist 15h
3 weeks ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeTata Consultancy Services is seeking a Customer Support Specialist to join our team in Hyderabad. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving technical issues related to end-user computing devices.Job Responsibilities:Provide technical support over the phone to...
-
Global Customer Support Specialist
4 weeks ago
Hyderabad, Telangana, India FLY Consulting Services Full timeJob OverviewWe are seeking highly motivated and enthusiastic individuals for the role of Global Customer Support Specialist at our Hyderabad office. This is a full-time position suitable for freshers with 0-1 years of work experience.The ideal candidate should possess excellent customer service skills and have a strong ability to communicate...
-
Process Associate
4 weeks ago
Hyderabad, Telangana, India FLY Consulting Services Full time**Job Title: Process Associate - Customer Support Specialist**We are seeking a skilled Process Associate - Customer Support Specialist to join our team at FLY Consulting Services.**Key Responsibilities:**Provide exceptional customer support through inbound voice calls.Ensure high-quality service delivery and resolve customer queries efficiently.Work...
-
Technical Customer Support Specialist
1 week ago
Hyderabad, Telangana, India Mazenet solution Full timeJoin Mazenet solution, a leading company in the industry, as a Technical Customer Support Specialist.We are looking for an experienced Process Executive to join our customer service team. The successful candidate will be responsible for providing top-notch support to our customers via phone, email, chat, and social media platforms.Salary: ₹ 3,00,000 per...
-
Hyderabad, Telangana, India FRUGE IT SERVICES Full timeCompany OverviewFRUGE IT SERVICES is a leading consulting company with a global presence, serving clients worldwide with innovative IT solutions and expert consulting services. Headquartered in Hyderabad, our team thrives on delivering exceptional results.Job SummaryWe are seeking an experienced CUSTOMER SUPPORT SPECIALIST FOR INTERNATIONAL CLIENTS to join...
-
Customer Experience Solutions Consultant
4 days ago
Hyderabad, Telangana, India BlueByte Technologies Full timeJob DescriptionAt BlueByte Technologies, we are seeking a highly skilled Customer Experience Solutions Consultant to join our team. This role requires a minimum of 3 years of experience with ServiceNow CSM implementation and customization.Key Responsibilities:Collaborate with clients to gather requirements and understand business processes related to...
-
Hyderabad, Telangana, India FRUGE IT SERVICES Full timeCompany OverviewFRUGE IT SERVICES is a leading consulting company specializing in cutting-edge IT solutions. Our team of 50 experienced professionals provides a wide range of services to clients worldwide.Job SummaryWe are seeking an exceptional Customer Service Professional with experience in technical support to join our team. As a Technical Support...
-
Customer Support Team Leader
1 week ago
Hyderabad, Telangana, India Ivy comptech Full timeAbout the RoleAs a key member of the Ivy Comptech team, we are seeking an exceptional leader to drive our customer support operations. This exciting opportunity offers a unique chance to make a significant impact on our business success.Job Description:Our ideal candidate will be responsible for leading and managing a team of Customer Support Advisors and...
-
GHX Customer Success Consultant
7 days ago
Hyderabad, Telangana, India GHX Full timeAbout the RoleAs a GHX Customer Success Consultant, you will play a pivotal role in driving customer satisfaction and product improvements. This position requires collaboration with various stakeholders, including Customers, Customer Support Representatives, Problem Managers, Product and Development teams, to gain a deep understanding of the issues faced by...
-
Process Executive
4 weeks ago
Hyderabad, Telangana, India Mazenet solution Full timeJob Details:Designation: Process Customer Support ExecutiveJob Location: CityKey Responsibilities:Answer, determine the root cause of, resolve, and track customer support inquiries via phone, email, chat, and social media.Maintain response and resolution speed as defined by SLAs.Ensure high customer satisfaction scores and adhere to quality standards in 90%...
-
Customer Support Ambassador
3 weeks ago
Hyderabad, Telangana, India Big Basket Full timeOverviewWe are seeking a skilled Customer Support Specialist to join our team at Big Basket. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional service and support.
-
Customer Support Specialist
4 weeks ago
Hyderabad, Telangana, India Snaphunt Full timeJob DescriptionSnaphunt is seeking a skilled CUSTOMER SUPPORT EXECUTIVE to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and provide timely and accurate solutions through various communication...
-
Customer Support Liaison
4 days ago
Hyderabad, Telangana, India Sids Farm Hiring Full timeAt Sids Farm, we are dedicated to providing our customers with exceptional service and support. As a Customer Support Liaison, you will play a vital role in ensuring that our customers have an outstanding experience with our products.The ideal candidate will be based out of Hyderabad and able to work on-site. They will provide excellent customer service,...
-
Customer Support Representative
4 weeks ago
Hyderabad, Telangana, India Gamut HR Solutions Full timeJob Overview: Gamut HR Solutions is seeking a highly skilled Customer Support Representative to join our team in Hyderabad, Telangana, India. This full-time position requires 1 to 3 years of experience in customer support roles. As a Customer Support Representative, you will be responsible for providing exceptional customer service and addressing customer...
-
Customer Support Specialist
4 weeks ago
Hyderabad, Telangana, India Diyos Infotech Pvt. Ltd. Full timeJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Diyos Infotech Pvt. Ltd. The ideal candidate will have excellent communication skills, a strong problem-solving attitude, and the ability to provide top-notch customer service.Key ResponsibilitiesRespond to customer inquiries in a timely and professional mannerIdentify...