Customer Service Representative
3 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Voice Process Specialist. As a key member of our customer engagement team, you will be responsible for providing exceptional customer service to our global clients.
Key Responsibilities:
- Take calls from global clients and respond professionally and positively.
- Work in different time zones and adapt to changing schedules.
- Develop and maintain excellent communication skills, both verbal and written.
- Stay up-to-date with customer service principles and practices.
- Collaborate with the team to achieve business performance goals.
Requirements:
- Good communication skills and ability to work in a team environment.
- Flexibility to work in shifts and adapt to changing schedules.
- Excellent English language skills, both verbal and written.
- Knowledge of customer service principles and practices.
- Good technical knowledge and ability to learn new systems.
Benefits:
- PF, ESI, and medical claims as per company norms.
- Opportunities for growth and professional development.
- A dynamic and supportive work environment.
Work Details:
- Work location: Ranchi, Kanke, and Doranda.
- Shift: 6 days rotational shift.
- Week off: 1 day rotational week off.
- Work mode: Work from office.
Qualification:
- Undergraduate, graduate, fresher, or experienced candidates can apply.
- Interview place: Telephonic.
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