Customer Service Representative

3 weeks ago


Ranchi, Jharkhand, India 2coms Full time
Job Title: Voice Process

We are seeking a highly skilled and motivated individual to join our team as a Voice Process Specialist. As a key member of our customer engagement team, you will be responsible for providing exceptional customer service to our global clients.

Key Responsibilities:

  • Take calls from global clients and respond professionally and positively.
  • Work in different time zones and adapt to changing schedules.
  • Develop and maintain excellent communication skills, both verbal and written.
  • Stay up-to-date with customer service principles and practices.
  • Collaborate with the team to achieve business performance goals.

Requirements:

  • Good communication skills and ability to work in a team environment.
  • Flexibility to work in shifts and adapt to changing schedules.
  • Excellent English language skills, both verbal and written.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge and ability to learn new systems.

Benefits:

  • PF, ESI, and medical claims as per company norms.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.

Work Details:

  • Work location: Ranchi, Kanke, and Doranda.
  • Shift: 6 days rotational shift.
  • Week off: 1 day rotational week off.
  • Work mode: Work from office.

Qualification:

  • Undergraduate, graduate, fresher, or experienced candidates can apply.
  • Interview place: Telephonic.


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