Customer Support Voice Process Specialist

1 month ago


Ranchi, Jharkhand, India 2coms Full time
Job Description

We are seeking a skilled Customer Support Voice Process Specialist to join our team at 2coms. As a Voice Process Customer Service Representative, you will be responsible for providing exceptional customer service to our global clients. This is a fantastic opportunity to work with a leading American business services company specializing in customer engagement and business performance.

The ideal candidate will have good communication skills, be flexible to work in shifts, and possess excellent English - both verbal and written communication skills. Knowledge of customer service principles and practices is also essential. If you are a team player with a passion for delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities:

  • Take calls from global clients and initiate the right response to them, positively and professionally.
  • Work in different time zones and adapt to changing situations.
  • Provide excellent customer service and resolve issues efficiently.
  • Collaborate with the team to achieve business objectives.

Requirements:

  • Good communication skills.
  • Flexible to work in shifts.
  • Excellent English - both verbal and written communication skills.
  • Knowledge of customer service principles and practices.
  • Good technical knowledge.

Benefits:

  • PF, ESI, Medical Claims as per the company norms.

Work Details:

  • Shift: 6 days Rotational shift.
  • Work Location: Ranchi, Kanke & Doranda.
  • Week Off: 1 Day Rotational week off.
  • Work Mode - Work from Office.
  • Qualification: Under Graduate/ Graduate/ Fresher/ Experience.


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