Service Excellence Specialist
4 weeks ago
Job Summary
Service Excellence Specialist
Epiroc is seeking a Service Excellence Specialist to join our team. In this role, you will be responsible for ensuring the reliability and efficiency of our surface products in the Ranchi region.
Key Responsibilities
- Develop and implement predictive maintenance strategies to monitor equipment health and prevent unplanned downtime.
- Collaborate with channel partners to ensure timely reporting of quality issues and root cause failure analysis.
- Support the Regional Parts & Service Manager in achieving Regional Parts & Service KPIs and Targets.
- Implement measures to monitor and control the quality of maintenance, daily checks, audits, and overhauling to ensure machine reliability.
- Work with the planning, logistics, and site teams to ensure components or materials are planned, stocked, and supplied on time.
Requirements
- Good knowledge of MS Office, particularly Excel, Word, and PowerPoint, along with strong presentation skills.
- Communication skills, analytical skills, interpersonal skills, problem-solving skills, attention to detail, teamwork, and collaboration, adaptability, critical thinking, time management, problem ownership, risk management, and customer focus.
- Exposure to failure analysis (FMEA & RCA), reliability, and sustainability engineering.
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