Service Excellence Specialist

4 weeks ago


Ranchi, Jharkhand, India Epiroc Full time

Job Summary

Service Excellence Specialist

Epiroc is seeking a Service Excellence Specialist to join our team. In this role, you will be responsible for ensuring the reliability and efficiency of our surface products in the Ranchi region.

Key Responsibilities

  • Develop and implement predictive maintenance strategies to monitor equipment health and prevent unplanned downtime.
  • Collaborate with channel partners to ensure timely reporting of quality issues and root cause failure analysis.
  • Support the Regional Parts & Service Manager in achieving Regional Parts & Service KPIs and Targets.
  • Implement measures to monitor and control the quality of maintenance, daily checks, audits, and overhauling to ensure machine reliability.
  • Work with the planning, logistics, and site teams to ensure components or materials are planned, stocked, and supplied on time.

Requirements

  • Good knowledge of MS Office, particularly Excel, Word, and PowerPoint, along with strong presentation skills.
  • Communication skills, analytical skills, interpersonal skills, problem-solving skills, attention to detail, teamwork, and collaboration, adaptability, critical thinking, time management, problem ownership, risk management, and customer focus.
  • Exposure to failure analysis (FMEA & RCA), reliability, and sustainability engineering.


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