Customer Support Voice Process Specialist

2 weeks ago


Ranchi, Jharkhand, India 2coms Full time

As a Global Customer Interaction Agent at 2coms, you will play a vital role in delivering exceptional customer experiences through our Voice Process. With a strong focus on customer engagement and business performance, our American-based company seeks candidates who possess excellent communication skills, both verbal and written.

We are looking for individuals with good communication skills to take calls from global clients and initiate the right response. This involves working in different time zones, which requires flexibility and adaptability. You should be able to work in shifts, including rotational shifts of 6 days a week.

Key responsibilities include taking phone calls, addressing client inquiries, and providing professional responses. To excel in this role, you should have knowledge of customer service principles and practices, as well as good technical knowledge. Additionally, excellent English communication skills are essential.

We offer a comprehensive benefits package, including PF, ESI, and medical claims as per company norms. With a competitive estimated salary of $15,000 - $20,000 per annum, depending on location and experience, you will have the opportunity to grow your career in a dynamic and supportive environment.

The ideal candidate will be an undergraduate or graduate with a strong academic record and relevant work experience. If you are a fresher or an experienced candidate looking for a new challenge, we encourage you to apply. The interview process will be conducted via telephone.

Please note that the work location is Ranchi, Kanke & Doranda, and the work mode is Work from Office. We offer a rotational shift pattern with 1 day off per week. Our company values diversity and inclusion, and we welcome applications from candidates of all backgrounds.



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