Customer Service Representative
2 weeks ago
Customer Service Representative
KONE is a global leader in the elevator and escalator industry, employing over 60,000 professionals in more than 60 countries. As a customer service representative, you will play a crucial role in ensuring customer satisfaction through quality of service and proactive communication.
Key Responsibilities:
- Provide exceptional customer service through regular communication and quality of service
- Accurately report work performed in real-time to ensure the accuracy of e-Optimum and customer notification
- Maintain excellent relationships with customers, contact persons, and end-users by applying an ambassador attitude
- Ensure equipment safety and performance, and manage the site environment during service operations
- Identify and communicate site risks to supervisors, and take immediate action in case of high-risk identification
- Perform unplanned service repairs based on equipment needs, and obtain approval from on-site contact persons if necessary
Service Operations
As a customer service representative, you will be responsible for ensuring the end-users and site safety, as well as maintaining a safe working environment. You will also be responsible for safe working practices, executing service visits according to maintenance instructions and safety instructions, and effectively planning your workload in conjunction with the service supervisor.
Leadership/People Management
You will be responsible for regular updates to your supervisor on all relevant information, and for being familiar with all aspects of lift and associated technology. You may also be required to give training or coaching to persons nominated by the supervisor.
What We Offer:
- Career progression and opportunities within a global organization
- Total reward elements that engage and motivate our employees
- Comprehensive learning and development programs
- A fun and lively working environment within the Business Services team and KONE Front Line
At KONE, we are committed to improving the flow of urban life. If you have a passion for meeting people and making an impact in the elevator and escalator industry, we encourage you to apply for this exciting opportunity.
-
Customer Service Representative
3 weeks ago
Ranchi, Jharkhand, India 2coms Full timeJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at 2coms. As a Voice Process Specialist, you will be responsible for providing exceptional customer service to our global clients.Key Responsibilities:Take calls from global clients and initiate the right response to them, positively and professionally.Work in...
-
Customer Service Representative
7 days ago
Ranchi, Jharkhand, India 2coms Full timeWe're seeking a highly motivated Customer Service Representative to join our team at 2coms. As a Voice Process Associate, you will be responsible for providing exceptional customer service to our global clients.As a Global Client Support Specialist, you will be working in a fast-paced environment, handling customer inquiries and resolving issues...
-
Customer Service Representative
1 week ago
Ranchi, Jharkhand, India Polite Recovery Full time**Job Title:** Telecollections ExpertJob Summary:We are seeking a highly motivated and skilled Telecollections Expert to join our team at Polite Recovery. The ideal candidate will have a strong background in customer service and a passion for collections.Key Responsibilities:Make outbound calls to customers to collect outstanding debtsCommunicate effectively...
-
Customer Service Representative
3 weeks ago
Ranchi, Jharkhand, India 2coms Full timeJob Title: Voice ProcessWe are seeking a highly skilled and motivated individual to join our team as a Voice Process Specialist. As a key member of our customer engagement team, you will be responsible for providing exceptional customer service to our global clients.Key Responsibilities:Take calls from global clients and respond professionally and...
-
Elevator Service Representative
2 weeks ago
Ranchi, Jharkhand, India KONE Full timeCustomer Service and Maintenance RoleWe are seeking a skilled and customer-focused individual to join our team as an Elevator Service Representative. In this role, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our elevator systems.Key Responsibilities:Provide proactive and precise on-site...
-
Customer Service Representative
3 weeks ago
Ranchi, Jharkhand, India 2coms Full timeJob OpportunityWe are seeking a skilled Customer Support Voice Process professional to join our team at 2coms.Key Responsibilities:Provide exceptional customer service via phone calls, ensuring a positive and professional experience for clients worldwide.Work effectively in a dynamic, fast-paced environment, adapting to different time zones and client...
-
Customer Service Representative
3 weeks ago
Ranchi, Jharkhand, India 2coms Full timeJob Title: Voice ProcessWe are seeking a highly skilled and motivated individual to join our team as a Voice Process Specialist. As a key member of our customer engagement team, you will be responsible for providing exceptional customer service to our global clients.Key Responsibilities:Take calls from global clients and initiate the right response to them,...
-
Customer Service Representative
3 weeks ago
Ranchi, Jharkhand, India G&R Management Consultancy Pvt ltd. Full timeJob Opportunity: Executive - Domestic Voice ProcessWe are seeking a highly motivated and energetic individual to join our team as an Executive - Domestic Voice Process at G&R Management Consultancy Pvt ltd.Key Responsibilities:Provide exceptional customer service to clients via phone and email.Handle customer inquiries and resolve issues in a timely and...
-
Customer Support Voice Process Representative
2 weeks ago
Ranchi, Jharkhand, India 2coms Full timeWe are seeking a skilled Customer Support Voice Process Representative to join our team at 2coms. As a key member of our customer engagement team, you will be responsible for providing exceptional customer service to our global clients.The ideal candidate will have excellent communication skills, both verbal and written, and be able to work effectively in a...
-
Ranchi, Jharkhand, India 2coms Full timeJob Title: Voice ProcessJob Description: We are seeking a customer support voice process specialist to join our team at 2coms. As a global customer support voice process specialist, you will be responsible for taking calls from clients and initiating the right response to them, positively and professionally.Requirements:Good Communication Skills: You will...
-
Ranchi, Jharkhand, India 2coms Full timeWe are seeking a Voice Customer Support Specialist to join our team at 2coms, a leading American business services company specializing in customer engagement and business performance. Our client is looking for a candidate with good communication skills to take calls from global clients and initiate the right response to them, positively and...
-
Customer Support Voice Process Specialist
2 weeks ago
Ranchi, Jharkhand, India 2coms Full timeJob DescriptionWe are seeking a skilled Customer Support Voice Process Specialist to join our team at 2coms. As a Voice Process Customer Service Representative, you will be responsible for providing exceptional customer service to our global clients. This is a fantastic opportunity to work with a leading American business services company specializing in...
-
Customer Support Voice Process Representative
2 weeks ago
Ranchi, Jharkhand, India 2coms Full timeAre you looking for a challenging role in customer engagement? We have an exciting opportunity for a Voice Process Customer Service Specialist at 2coms. Our client is a leading American business services company specializing in customer engagement and business performance.As a Voice Process Customer Service Specialist, you will be responsible for taking...
-
Customer Support Voice Process Specialist
2 weeks ago
Ranchi, Jharkhand, India 2coms Full timeJob DescriptionWe are seeking a skilled Customer Support Voice Process Specialist to join our team at 2coms. As a Voice Process Customer Service Representative, you will be responsible for providing exceptional customer service to our global clients. This is a fantastic opportunity to work with a leading American business services company specializing in...
-
Service Specialist
3 weeks ago
Ranchi, Jharkhand, India Epiroc Full timeJob Summary:Epiroc is seeking a highly skilled Service Specialist to join our team in Ranchi. As a key member of our Surface Product Solutions team, you will be responsible for delivering exceptional service and support to our customers in the region.Key Responsibilities:Provide technical support and guidance to customers on equipment maintenance and...
-
Service Specialist
3 weeks ago
Ranchi, Jharkhand, India Epiroc Full timeJob Summary:Epiroc is seeking a highly skilled Service Specialist to join our team in Ranchi. As a key member of our Surface Products team, you will be responsible for delivering exceptional service and support to our customers, ensuring their equipment runs smoothly and efficiently.Key Responsibilities:Provide technical support and guidance to customers on...
-
Customer Success Ambassador
7 days ago
Ranchi, Jharkhand, India KONE Full timeCustomer Success AmbassadorRole OverviewKONE is a global leader in the elevator and escalator industry, with over 60,000 driven professionals in more than 60 countries. As a customer success ambassador, you will play a vital role in ensuring the satisfaction of our customers through quality of service and proactive communication.Key ResponsibilitiesProvide...
-
Elevator Service Technician
3 weeks ago
Ranchi, Jharkhand, India KONE Full timeAbout KONEKONE is a global leader in the elevator and escalator industry, employing over 60,000 professionals in more than 60 countries. Our mission is to improve the flow of urban life by providing innovative and reliable solutions for people movement.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Business Services...
-
Elevator Service Technician
3 weeks ago
Ranchi, Jharkhand, India KONE Full timeAbout the RoleKONE is a global leader in the elevator and escalator industry, and we're looking for a talented individual to join our team as a Junior Executive. As a key member of our Business Services team, you will play a crucial role in delivering exceptional customer service and ensuring the safety and performance of our equipment.Key...
-
Service Specialist
2 weeks ago
Ranchi, Jharkhand, India Epiroc Full timeJob Overview:This role is responsible for enhancing machine reliability, service excellence, and improving PSD operation in the Ranchi Region. The ideal candidate will have strong analytical and problem-solving skills, effective communication, and a commitment to continuous improvement.Key Responsibilities:Support the RPSM in achieving Regional Parts &...