Customer Service Representative

2 weeks ago


Ranchi, Jharkhand, India 2coms Full time
Job Opportunity

We are seeking a skilled Customer Support Voice Process professional to join our team at 2coms.

Key Responsibilities:

  • Provide exceptional customer service via phone calls, ensuring a positive and professional experience for clients worldwide.
  • Work effectively in a dynamic, fast-paced environment, adapting to different time zones and client needs.
  • Develop and maintain strong communication skills, both verbal and written, to effectively interact with clients and colleagues.
  • Stay up-to-date with customer service principles and practices, applying knowledge to resolve client issues efficiently.
  • Collaborate with the team to achieve business objectives and improve customer engagement.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Flexibility to work in shifts, including rotational shifts.
  • Strong technical knowledge and problem-solving skills.
  • Undergraduate or graduate degree in a relevant field or equivalent experience.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

Work Environment:

Our office is located in Ranchi, Kanke, and Doranda, offering a comfortable and modern workspace.

Qualifications:

  • Fresher and experienced candidates are welcome to apply.
  • Interviews will be conducted via phone.

Company Norms:

We follow standard company norms for PF, ESI, and medical claims.



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