Customer Service Representative
2 weeks ago
We are seeking a skilled Customer Support Voice Process professional to join our team at 2coms.
Key Responsibilities:
- Provide exceptional customer service via phone calls, ensuring a positive and professional experience for clients worldwide.
- Work effectively in a dynamic, fast-paced environment, adapting to different time zones and client needs.
- Develop and maintain strong communication skills, both verbal and written, to effectively interact with clients and colleagues.
- Stay up-to-date with customer service principles and practices, applying knowledge to resolve client issues efficiently.
- Collaborate with the team to achieve business objectives and improve customer engagement.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changing priorities.
- Flexibility to work in shifts, including rotational shifts.
- Strong technical knowledge and problem-solving skills.
- Undergraduate or graduate degree in a relevant field or equivalent experience.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
Work Environment:
Our office is located in Ranchi, Kanke, and Doranda, offering a comfortable and modern workspace.
Qualifications:
- Fresher and experienced candidates are welcome to apply.
- Interviews will be conducted via phone.
Company Norms:
We follow standard company norms for PF, ESI, and medical claims.
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