Fleet Operations Manager

4 weeks ago


Mumbai, Maharashtra, India abCoffee Full time

About the Role:

- As a Fleet Manager at abCoffee, you will contribute to efficient product delivery from our facilities to customers.

- You will oversee all aspects of logistics operations from our facilities to customers.

Responsibilities:

- Manage a team of Pickup and Delivery Partners daily, focusing on individual efficiency.

- Maintain Pickup and Delivery Partner attendance based on daily demand.

- Improve and maintain promised delivery times for a better customer experience.

- Conduct classroom and field training for individual Pickup and Delivery Partners to enhance customer experience.

- Perform regular field audits to ensure compliance among Pickup and Delivery Partners.

- Provide individual feedback and conduct weekly one-on-one meetings to identify problem areas.

- Resolve order-level escalations to ensure excellent customer experience.

Requirements:

- Prior experience in process design and operations implementation.

- 2-3 years of experience in managing blue-collar workers.

- Possess a bike and be willing to travel within the city.



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