Senior Operations Manager
1 month ago
Empowering Excellence in Real Estate
JLL, a global leader in real estate and investment management, is seeking an exceptional Senior Operations Manager to join our team. This role offers the opportunity to shape the future of real estate for a better world.
Job Summary
We are committed to hiring the best talent and empowering them to thrive in their careers. As a Senior Operations Manager, you will oversee the work of executives, monitor performance, and provide constructive feedback. Your key responsibilities will include:
- Managing and overseeing the work of executives in the team
- Monitoring performance of each team member and providing constructive feedback
- Assisting the manager in organizing, planning & implementing strategy devised by the leadership
- Prepare & submit all necessary reports and documents as requested by Manager or management
- Optimized running of the fleet within Amazon's policy
- Ensuring High Customer experience to Amazonians
- Understand vendor staff grievance and address the issues in a professional manner.
- Maintain escalation tracker and follow up on the complaints raised by Amazonians based on case study
Requirements
To be successful in this role, you will need:
- Graduate degree
- Previous working experience of 4 to 5 years of handling transport operations
- Well-acquainted with the city
- Good communication skills like writing business emails, handling customer queries
- Having knowledge of compliances required for running transport operations in the respective city
- Expert in driver qualification requirements
- Team player
- Reliable and smart worker
Location
This role is based in Mumbai, MH.
Estimated Salary
The estimated annual salary for this role is ₹1,200,000 - ₹1,800,000 based on industry standards.
About JLL
JLL is a leading global provider of real estate and investment management services. We take our responsibility to protect personal information seriously and strive to create a positive and inclusive work environment.
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