Senior IT Operations Manager

2 days ago


Mumbai, Maharashtra, India Indus Systems & Services Pvt. Ltd. Full time
Job Description

A highly competitive salary of $120,000 - $150,000 per annum awaits an experienced Senior IT Operations Manager to join Indus Systems & Services Pvt. Ltd.

The ideal candidate will have a proven track record in managing IT support teams, including NoC/SoC operations, and delivering high-quality services.

Responsibilities
  • Lead and mentor the on-site FMS support team, ensuring skill development and performance management.
  • Oversee incident, change, and problem management processes to maintain operational efficiency.
  • Plan and implement preventive and corrective maintenance for IT assets.

In addition, the successful candidate will be responsible for:

  • Scheduling and managing shifts to ensure consistent service delivery.
  • Coordinating with internal and external teams for escalations and technical support.
Requirements

To be considered for this role, applicants must possess:

  • A graduation or bachelor's degree in computer science, IT, or a related field.
  • At least 5–6 years of experience in IT Facility Management Services, with at least 2–3 years in a managerial or leadership role.

The ideal candidate will also have:

  • A strong understanding of IT infrastructure, including servers, storage, networks, virtualization, and backup solutions.
  • Knowledge of ITIL frameworks and service management tools (e.g., ServiceNow, ManageEngine).


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