Senior IT Operations Manager
2 days ago
A highly competitive salary of $120,000 - $150,000 per annum awaits an experienced Senior IT Operations Manager to join Indus Systems & Services Pvt. Ltd.
The ideal candidate will have a proven track record in managing IT support teams, including NoC/SoC operations, and delivering high-quality services.
Responsibilities- Lead and mentor the on-site FMS support team, ensuring skill development and performance management.
- Oversee incident, change, and problem management processes to maintain operational efficiency.
- Plan and implement preventive and corrective maintenance for IT assets.
In addition, the successful candidate will be responsible for:
- Scheduling and managing shifts to ensure consistent service delivery.
- Coordinating with internal and external teams for escalations and technical support.
To be considered for this role, applicants must possess:
- A graduation or bachelor's degree in computer science, IT, or a related field.
- At least 5–6 years of experience in IT Facility Management Services, with at least 2–3 years in a managerial or leadership role.
The ideal candidate will also have:
- A strong understanding of IT infrastructure, including servers, storage, networks, virtualization, and backup solutions.
- Knowledge of ITIL frameworks and service management tools (e.g., ServiceNow, ManageEngine).
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