Senior IT Operations Manager

1 month ago


Mumbai, Maharashtra, India Accor Full time
Job Description

We are seeking an experienced Senior IT Operations Manager to join our team at Fairmont Hotels & Resorts. As a key member of our technology services group, you will be responsible for ensuring the smooth operation of our property-based technology systems.

About Us

Fairmont Hotels & Resorts is a global leader in luxury hospitality, with a portfolio of over 90 extraordinary hotels worldwide. Since 1907, we have been creating unforgettable experiences for our guests, and we are committed to providing exceptional service and quality to every guest, every time.

Key Responsibilities
  • Provide high-level technical support and guidance to less experienced staff members
  • Develop and implement incident management processes to minimize downtime and ensure business continuity
  • Collaborate with senior IT resources to resolve complex technical issues
  • Contribute to the development and maintenance of our IT knowledge base
  • Participate in project management activities as directed by the RSM
Requirements

To be successful in this role, you will need:

  • A strong background in computer systems and networks, including Opera System and MICROS
  • Excellent project management skills and ability to work independently
  • Proven customer service skills and ability to communicate effectively with stakeholders
  • Strong attention to detail and ability to complete projects on time
  • Fluency in English and ability to engage with diverse teams
Benefits

In addition to a competitive salary ($85,000 - $110,000 per annum), we offer a range of benefits, including:

  • Opportunities for professional growth and development
  • A dynamic and entrepreneurial work environment
  • A comprehensive benefits package, including health insurance and retirement plan


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