Professional Employer Relations Specialist

About the Opportunity:

We are seeking an experienced Employee Relations professional to join our organization. As a key member of our HR function, you will be responsible for providing expert guidance on employee relations matters, ensuring compliance with local laws and industry best practices.

Key Responsibilities:

• Grievance Management: Handle employee grievances professionally, ensuring quick and effective resolution. Set up mechanisms for employees to voice concerns and follow-up with appropriate measures. Document and track grievances to identify trends and implement preventive actions.
• Conflict Management: Mediate conflicts between employees, teams, or between employees and management to ensure harmonious work relationships. Provide guidance on conflict resolution strategies and lead interventions to de-escalate conflicts. Work with HR and department heads to mitigate workplace issues.
• POSH Compliance: Ensure full compliance with POSH regulations and handle complaints with confidentiality and sensitivity. Conduct regular POSH training and awareness programs for employees. Support and guide the Internal Complaints Committee (ICC) in investigating and resolving POSH-related cases.
• Stakeholder Management: Work closely with internal stakeholders, including HR, department heads, and legal teams to ensure alignment on employee relations policies and procedures. Liaise with external stakeholders, such as labor officials, legal representatives, and consultants, as required. Build strong relationships across all levels of the organization to effectively support and advise leadership on ER matters.
• Proactive Employee Engagement & Roadshows: Organize and lead proactive roadshows and sessions to communicate the organization's Dos and Donts and promote a positive workplace culture. Educate employees on company policies, ethical standards, and workplace behavior expectations. Gather feedback from employees and work with the leadership team to implement improvements where necessary.
• ER Strategy Development & Implementation: Develop and implement an Employee Relations strategy that aligns with organizational goals. Conduct regular audits of ER practices and policies to ensure compliance with local laws and industry best practices. Monitor and analyze ER metrics to assess the overall health of the workforce and recommend improvements.

Requirements:

• Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
• Minimum 7 years of experience in Employee Relations, with a proven track record in grievance and conflict management.
• Strong knowledge of labor laws and statutory compliance, especially in relation to POSH.
• Experience working with multi-location teams in a service industry environment.
• Excellent interpersonal and communication skills, with the ability to influence and negotiate.
• Proactive approach with a passion for improving workplace culture and engagement.
• Ability to work in a fast-paced, dynamic environment and handle sensitive issues with confidentiality.
• Strong organizational and time management skills.

About Our Organization:

We are a leading revenue cycle management company that provides strategic partnerships for growth. With expert services complemented by AI-enabled technologies and high-touch support, we are the premier revenue cycle partner for leading health systems, physician groups, and academic medical centers in the U.S.

We employ over 11,000 team members globally and partner with more than 100 clients across various care settings, specialties, and billing systems.