Product Support Engineer

1 month ago


Pune, Maharashtra, India Cornerstone OnDemand Full time
Job Overview

We are seeking a highly skilled Product Support Engineer to join our team at Cornerstone OnDemand. As a key member of our Global Customer Support team, you will play a critical role in providing technical assistance to our customers, ensuring their success with our enterprise products.

Key Responsibilities

• Develop a deep understanding of Cornerstone's range of enterprise products and services
• Provide real-time technical support to customers via phone, email, or other media
• Escalate and facilitate top-priority issues to internal teams for resolution
• Maintain ownership of issues until resolution, driving internal teams to meet customer needs
• Create and publish internal and customer-facing knowledge base documentation to enhance customer engagement with Cornerstone's self-service options
• Serve as a customer advocate within the Cornerstone organization

Requirements

• Strong technical skills, including knowledge of SQL programming and web-based application debugging
• Experience with tools like Fiddler, Wireshark, and Browser-based Developer Tools
• Familiarity with Webservices Technologies like REST API/SOAP/ODATA and Authentication Technologies like LDAP, SSO, OpenID, and ADFS
• Excellent customer service focus, problem-solving skills, and communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Bachelor's degree in Engineering or Sciences
• Minimum 2-4 years of experience in application support

What We Offer

• Opportunity to work with a leading provider of enterprise software solutions
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Competitive compensation and benefits package

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