Senior Product Support Engineer

4 weeks ago


Pune, Maharashtra, India Cornerstone OnDemand Full time
Senior Product Support Engineer Role Description

We are seeking a highly skilled Senior Product Support Engineer to join our Global Customer Support Team. This role is responsible for providing technical support to clients on Cornerstone OnDemand products in a 24x7 environment.

Key Responsibilities:
  • Provide day-to-day functional and technical software application support to clients, including testing and troubleshooting as needed.
  • Ensure proper, timely, and ongoing follow-up on assigned cases to meet service level agreements (SLAs) and maintain high client satisfaction.
  • Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolutions in line with customer expectations.
  • Gain and maintain deep technical expertise across Cornerstone OnDemand's enterprise product suite to accurately respond to product behavior questions and challenges.
  • Handle all types of customer and business situations: assessing severity, impact, and escalating to management when appropriate.
  • Active contribution towards knowledge base and forums/channels.
  • Mentor, coach, and/or train support engineers as part of knowledge transfer process.
  • Consistently deliver aligning with set goals and beyond.
  • Collaborate with team members from all around the world.
  • Consideration of privacy and security obligations.

Requirements:
  • Bachelor's degree in computer science or equivalent with 3+ years of technical support experience in a client-facing IT role in an enterprise-level (B2B) environment providing Software as a Service (SaaS) product offerings in the cloud.
  • Ability to grasp complex, technical system workflows, to understand cause and effect for actions taken in a business process or software system.
  • Highly organized with understanding of processes, SLAs, and tools used in product support ecosystem.
  • Ability to accurately document and concisely articulate system behaviors, issues, workflows, and/or functionality for a variety of audiences ranging from basic users to technical teams (Knowledge Base/Articles).
  • Superior written and verbal communication skills.
  • Customer-centric mindset, with passion for helping customers and providing excellent customer service.
  • Positive attitude with ability to think out of the box.
  • Patient, organized, composed, and good listener, thoughtfully responding to any situation.
  • Strong analytical and problem-solving skills.
  • Strong team player promoting and influencing positive team spirit towards inclusive success.
  • Ability to mentor and coach new/junior team members.


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    Job Summary:We're seeking a skilled Senior Product Support Engineer to join our Global Customer Support Team at Cornerstone OnDemand. As a key member of our team, you will provide day-to-day functional and technical software application support in a 24x7 environment to our clients, ensuring proper, timely, and ongoing follow-up on assigned cases to meet...


  • Pune, Maharashtra, India Creospan Inc. Full time

    Creospan Inc. is a leading provider of innovative technology solutions. We are seeking a motivated Application Production Support Engineer to join our team.Job Title: Production Support Engineer (Lead/Senior)Location: RemoteJob Summary: We are looking for a skilled Application Production Support Engineer with a strong background in Java-based applications....


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Product Support Engineer to join our Global Customer Support Team. As a key member of our team, you will be responsible for providing exceptional support to our clients on Cornerstone OnDemand products, working closely with them to resolve complex application software related questions and...


  • Pune, Maharashtra, India Acoustic Full time

    Job Description:As a Senior Support Engineer for Acoustic's Product Suite, you will utilize your technical expertise to troubleshoot and resolve complex customer issues across our cutting-edge marketing technology products. With a focus on human-centered solutions, you will work closely with the customer support team to analyze, troubleshoot, and resolve...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    About the RoleWe're seeking a highly skilled Senior Product Support Engineer to join our Global Customer Support Team. This role is office-based in our Pune location.Key ResponsibilitiesProvide day-to-day functional and technical software application support in a 24x7 environment to our clients, including testing and troubleshooting as needed.Ensure proper,...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    Job Title: Senior Product Support EngineerThis role is part of the Global Customer Support Team, responsible for providing support to clients on Cornerstone OnDemand products. As a Senior Product Support Engineer, you will work via telephone and electronic communication (CRM) with clients to acknowledge, analyze, and resolve complex application software...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    {"OVERVIEW":{"text":"The Product Support Engineer plays a critical role in providing technical assistance for Cornerstone’s Support customer base. As a member of CSOD Global Customer Support, Support Engineers provide real-time technical support on Cornerstone Enterprise products through email and phone interactions with customers and by using...

  • Senior Manager

    1 month ago


    Pune, Maharashtra, India Creospan Inc. Full time

    About Creospan Inc.Creospan Inc. is a leading provider of innovative technology solutions, with a strong presence in the global market. Our company is headquartered in Chicago, IL, and has a rich history of delivering cutting-edge products and services to our clients.Job Title: Senior Manager - Application Production SupportWe are seeking an experienced...


  • Pune, Maharashtra, India Cornerstone OnDemand Services India Pvt Ltd Full time

    Product Support Specialist :The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related...


  • Pune, Maharashtra, India Creospan Inc. Full time

    About Creospan Inc.Creospan Inc. is a global technology company with a subsidiary in Chicago, IL. Our mission is to deliver cutting-edge technology solutions to our clients. We have a strong presence in various domains, including Telecom, Technology, Manufacturing, Ecommerce, Insurance, Banking, Transportation, and Healthcare.Job Title: Application...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    Job OverviewWe are seeking a highly skilled Product Support Engineer to join our team at Cornerstone OnDemand. As a key member of our Global Customer Support team, you will play a critical role in providing technical assistance to our customers, ensuring their success with our enterprise products.Key Responsibilities• Develop a deep understanding of...


  • Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Senior Associate, Production Services Application Support AnalystBring Your Expertise to Our TeamBNY Mellon is seeking a highly skilled Senior Associate, Production Services Application Support Analyst to join our Corporate Engineering team in Pune, India. This role is perfect for a motivated individual with a passion for delivering exceptional support...


  • Pune, Maharashtra, India THE BANK OF NEW YORK MELLON CORPORATION Full time

    Senior Associate, Production Services Application Support AnalystBecome a key player in our Corporate Engineering team by joining us as a Senior Associate, Production Services Application Support Analyst. This role is located in Pune, Maharashtra, and offers a hybrid work model.Your Responsibilities:Monitor production alerts and incidents, taking timely...


  • Pune, Maharashtra, India Creospan Inc. Full time

    Job Summary:We are seeking a motivated Application Production Support Engineer (Lead or Senior role) with min of 7+ years of experience in supporting Java-based applications. The ideal candidate will be responsible for ensuring the stability, availability, and performance of our applications in production environments. This role requires strong technical...


  • Pune, Maharashtra, India LTIMindtree Full time

    Job Title: Senior .NET Production Support SpecialistAt LTIMindtree, we are seeking a highly skilled Senior .NET Production Support Specialist to join our team. The ideal candidate will have a strong background in .NET production support, with a focus on ensuring the smooth operation of our global product.Key Responsibilities:Provide timely and effective...


  • Pune, Maharashtra, India F335 Deutsche India Private Limited, Bangalore Branch Full time

    About the RoleF335 Deutsche India Private Limited, Bangalore Branch is seeking a highly experienced Production Support Lead to join our growing team. In this senior role, you will be responsible for providing global support for Sustainability Technology Applications and ensuring that the application and infrastructure meet the highest standards of...


  • Pune, Maharashtra, India NielsenIQ Full time

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our customers and internal stakeholders.


  • Pune, Maharashtra, India Avant Garde Corporate Services Full time

    Job Title: Senior DevOps Engineer - Production Environment SpecialistAbout the Role:We are seeking a highly experienced Senior DevOps Engineer to join our team at Avant Garde Corporate Services. As a Senior DevOps Engineer, you will be responsible for designing, developing, and standardizing Monitoring and Alerting mechanisms for our supported...


  • Pune, Maharashtra, India ARaymond Network Full time

    At ARaymond Network, we're committed to creating innovative fastening and assembly systems that shape a better future. As a Senior Product Development Engineer, you'll be part of our global engineering team, developing ideas and products that drive our company's success.Key Responsibilities:Design and develop new products and parts using Creo 8.0Handle...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    Senior Product Support Specialist Role OverviewThis is an exciting opportunity to join the Global Customer Support Team at Cornerstone OnDemand as a Senior Product Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their Cornerstone OnDemand products are running smoothly and...