Senior Manager

6 days ago


Pune, Maharashtra, India Creospan Inc. Full time
About Creospan Inc.

Creospan Inc. is a leading provider of innovative technology solutions, with a strong presence in the global market. Our company is headquartered in Chicago, IL, and has a rich history of delivering cutting-edge products and services to our clients.

Job Title: Senior Manager - Application Production Support

We are seeking an experienced Senior Manager to lead our Application Production Support team. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record in managing and optimizing production support processes.

Key Responsibilities:
  1. Leadership and Team Management:
  • Lead and manage a team of application production support engineers and managers.
  • Provide strategic direction, mentorship, and professional development opportunities for team members.
  • Foster a collaborative and high-performance culture within the production support team.
Production Support Strategy:
  • Develop and execute strategies to ensure the stability and reliability of critical applications in production.
  • Define and enforce best practices, processes, and standards for incident management, problem resolution, and change management.
  • Implement proactive monitoring and alerting mechanisms to identify and mitigate potential issues before they impact production.
Incident Management and Resolution:
  • Oversee the management of production incidents, ensuring timely resolution and minimal disruption to business operations.
  • Conduct root cause analysis (RCA) for major incidents and implement preventive measures to reduce recurrence.
  • Coordinate with cross-functional teams, including development, infrastructure, and business units, to resolve complex issues.
Performance Optimization and Scalability:
  • Collaborate with development teams to optimize application performance, scalability, and reliability in production environments.
  • Implement performance tuning initiatives and capacity planning strategies to meet business demands.
Continuous Improvement:
  • Drive continuous improvement initiatives to enhance production support processes, tools, and automation.
  • Monitor and analyze production metrics to identify trends, inefficiencies, and opportunities for optimization.
  • Champion a culture of innovation, knowledge sharing, and learning within the production support team.
Stakeholder Communication and Relationship Management:
  • Serve as the primary point of contact for senior management and stakeholders on production support-related matters.
  • Provide regular updates, reports, and insights on application performance, incidents, and support metrics.
  • Build and maintain strong relationships with business stakeholders to understand priorities and align production support activities with business objectives.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
  • 8+ years of experience in IT operations, application support, or production support, with at least 3 years in a leadership role.
  • Proven experience in managing and leading teams in a fast-paced, dynamic environment.
  • Strong technical background with hands-on experience in supporting and troubleshooting complex applications.
  • Expertise in incident management, problem resolution, and root cause analysis methodologies.
  • Experience with ITIL or other industry best practices in IT service management.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to effectively prioritize and manage multiple projects and initiatives.
  • Strong analytical and problem-solving abilities with a proactive and results-oriented mindset.
Work Environment:
  • This position requires working from the office from Monday to Friday.
  • Occasional evening and weekend work may be required to support critical production incidents or projects.

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