Senior Operations Manager
6 days ago
Join Vodafone's IT Operations team as a Senior Operations Manager, responsible for leading the Application Operations L2 service. This role requires strong leadership and technical skills to manage key stakeholders, provide technical expertise, and drive operational excellence.
Key Responsibilities:- Lead the AO Team and manage key stakeholders within TSS and Customer
- Provide technical SME to the Team and across other service lines within AO Engineering
- Drive operational excellence through monitoring landscape, project management, and automation
- Manage governance to AO IT Service and analyze day-to-day data to improve operational KPIs
- Identify opportunities for automation and deliver significant improvements against operational KPIs
- 6+ years of Programme-Project management experience
- Min 10+ years of Strong Telecom Domain Knowledge
- Expert understanding of monitoring landscape, project management, and automation
As a Senior Operations Manager, you will be responsible for driving the delivery of IT Operations Authority's goals and objectives. You will work closely with development teams, technology peers, and vendors to provide support and cooperation in planning, implementing, and testing new services and new features.
You will also be responsible for maintaining solid relations with development teams, technology peers, and vendors, and providing support and cooperation in planning, implementing, and testing new services and new features.
Additionally, you will be responsible for driving activities in support of automation and digitisation, capacity planning, analysing, reporting, and investigating service performance metrics.
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Senior Operations Manager
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