Product Support Engineer
4 weeks ago
Product Support Specialist :
The Product Support Engineer is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset.
In this role you will :
- Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed.
- Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT).
- Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog.
- Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations.
- Where necessary, time bound engagement of next level support with proper triage and case documentation.
- Attain and maintain product certification on Cornerstone products in adherence with Cornerstone's Product Certification
- Program achieving deep understanding and expertise over Cornerstone applications.
- Active engagement with Knowledge base and forums utilizing help channels/resources.
- Consistently deliver aligning with set goals and beyond
- Collaborate with team members from all around the world.
- Consideration of privacy and security obligation.
You've got what it takes if you have.
- Bachelor's degree in computer science or equivalent with 2-4 years of customer facing application support experience (Preferably SaaS environment).
- Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc.
- Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
- Highly organized with understanding of processes, SLA's and tools used in product support ecosystem.
- Superior written and verbal communication skills.
- Customer centric mindset, with passion for helping customers and providing excellent customer service.
- Positive Attitude with ability to thinking out of the box.
- Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation.
- Strong analytical and problem-solving skills.
- Strong team player promoting and influencing positive team spirit towards inclusive success.
- The role requires working in 24x7 environment (mostly US shifts).
-
Production Support Engineer
2 weeks ago
Pune, Maharashtra, India Creospan Inc. Full timeCreospan Inc. is a leading provider of innovative technology solutions. We are seeking a motivated Application Production Support Engineer to join our team.Job Title: Production Support Engineer (Lead/Senior)Location: RemoteJob Summary: We are looking for a skilled Application Production Support Engineer with a strong background in Java-based applications....
-
Product Support Engineer
2 weeks ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeJob OverviewWe are seeking a highly skilled Product Support Engineer to join our team at Cornerstone OnDemand. As a key member of our Global Customer Support team, you will play a critical role in providing technical assistance to our customers, ensuring their success with our enterprise products.Key Responsibilities• Develop a deep understanding of...
-
Help Desk Support Specialist
2 weeks ago
Pune, Maharashtra, India Hawaii Tech Support Full timeAbout Hawaii Tech SupportHawaii Tech Support is a trusted IT partner dedicated to empowering clients with robust and resilient technology solutions. Our team values trustworthiness, helpfulness, and compassion in our collaborations to support clients. As a Microsoft Small Business Specialist, we provide end-to-end IT solutions with a focus on reliability and...
-
Senior Product Support Engineer
4 days ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeSenior Product Support Engineer Role DescriptionWe are seeking a highly skilled Senior Product Support Engineer to join our Global Customer Support Team. This role is responsible for providing technical support to clients on Cornerstone OnDemand products in a 24x7 environment.Key Responsibilities:Provide day-to-day functional and technical software...
-
Production Support Specialist
2 weeks ago
Pune, Maharashtra, India Innovsource Full timeProduction Support EngineerWe are seeking a highly skilled Production Support Engineer to join our esteemed team at Innovsource, a leading staffing company partnering with one of the largest Indian financial services organizations.As a Production Support Engineer, you will play a key role in providing technical support, troubleshooting issues, and working...
-
Production Support Specialist
2 weeks ago
Pune, Maharashtra, India Innovsource Full timeJob Title: Production Support EngineerWe are seeking a highly skilled Production Support Engineer to join our esteemed team at Innovsource, a leading staffing company partnering with one of the largest Indian financial services organizations.As a Production Support Engineer, you will play a key role in providing technical support, troubleshooting issues, and...
-
Senior Product Support Engineer
2 weeks ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeJob Title: Senior Product Support EngineerWe are seeking a highly skilled and experienced Senior Product Support Engineer to join our Global Customer Support Team. As a Senior Product Support Engineer, you will be responsible for providing technical support to our clients on Cornerstone OnDemand products.Key Responsibilities:Provide day-to-day functional and...
-
Cornerstone Product Support Engineer
2 days ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeProduct Support SpecialistAt Cornerstone OnDemand, we are seeking a diligent and patient Product Support Engineer to join our Global Customer Support Team. This role is office-based in Pune and requires a hands-on individual who can passionately educate our clients on how our product is designed to work.The RoleProvide day-to-day functional and technical...
-
Production Support Specialist
2 weeks ago
Pune, Maharashtra, India Innovsource Full timeJob Title: Production Support EngineerWe are seeking a highly skilled Production Support Engineer to join our esteemed team at Innovsource, a leading staffing company partnering with one of the largest Indian financial services organizations.Job Summary:The successful candidate will play a key role in providing technical support, troubleshooting issues, and...
-
Product Support Specialist
3 weeks ago
Pune, Maharashtra, India Cornerstone OnDemand Services India Pvt Ltd Full timeOVERVIEW :The Product Support Engineer will play a critical role in providing technical assistance for Cornerstone's Support customer base. As a member of CSOD Global Customer Support, Support Engineers provide real-time technical support on Cornerstone Enterprise products through e-mail and phone interactions with customers and by using...
-
Senior Product Support Engineer
2 weeks ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Product Support Engineer to join our Global Customer Support Team. As a key member of our team, you will be responsible for providing exceptional support to our clients on Cornerstone OnDemand products, working closely with them to resolve complex application software related questions and...
-
Production Support Specialist
2 weeks ago
Pune, Maharashtra, India Creospan Inc. Full timeJob Summary:We are seeking a motivated Application Production Support Engineer (Lead or Senior role) with min of 7+ years of experience in supporting Java-based applications. The ideal candidate will be responsible for ensuring the stability, availability, and performance of our applications in production environments. This role requires strong technical...
-
Pune, Maharashtra, India Acoustic Full timeJob Description:As a Senior Support Engineer for Acoustic's Product Suite, you will utilize your technical expertise to troubleshoot and resolve complex customer issues across our cutting-edge marketing technology products. With a focus on human-centered solutions, you will work closely with the customer support team to analyze, troubleshoot, and resolve...
-
Product Support Specialist
2 weeks ago
Pune, Maharashtra, India Radical Technologies Full timeJob Summary: We are seeking a highly skilled Product Support Specialist to join our team at Radical Technologies. As a Product Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting and resolving configuration and technical issues, executing...
-
Agrostar - DevOps Engineer - Production Support
4 weeks ago
Pune, Maharashtra, India AgroStar Full timeJob :DevOps Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. If you have a solid background in software engineering and are familiar with Ruby or Python, we'd like to meet you.Ultimately, you will execute and automate operational processes fast, accurately...
-
Product Support Specialist
1 day ago
Pune, Maharashtra, India Cornerstone OnDemand Full timeJob Title: Senior Product Support EngineerThis role is part of the Global Customer Support Team, responsible for providing support to clients on Cornerstone OnDemand products. As a Senior Product Support Engineer, you will work via telephone and electronic communication (CRM) with clients to acknowledge, analyze, and resolve complex application software...
-
Product Support Specialist
2 weeks ago
Pune, Maharashtra, India Radical Technologies Full timeHiring for Product Support AnalystAt Radical Technologies, we are seeking a highly skilled Product Support Analyst to join our team. This role is responsible for providing technical, product usage, and market administration support to our clients. As the initial point of contact, you will be responsible for providing an excellent level of customer service...
-
Production Support Specialist
2 weeks ago
Pune, Maharashtra, India Innovsource Full timeWe are seeking a skilled Production Support Specialist to join our esteemed team at Innovsource, a leading staffing company partnering with a prominent Indian financial services organization. The successful candidate will play a key role in ensuring the smooth operation of critical platforms, providing technical support, and collaborating with...
-
Product Support Specialist
2 weeks ago
Pune, Maharashtra, India Cornerstone OnDemand Services India Pvt Ltd Full timeJob Summary:We are seeking a highly skilled Product Support Specialist to join our Cornerstone OnDemand Services India Pvt Ltd team. As a Product Support Specialist, you will play a critical role in providing technical assistance to our customers, ensuring their success with our enterprise products.Key Responsibilities:- Develop in-depth knowledge of...
-
Product Support Specialist
2 weeks ago
Pune, Maharashtra, India Provakil Full timeProduct Support SpecialistJob Title: Product Support SpecialistLocation: RemoteJob Summary:We are seeking a dedicated Product Support Specialist to join our team at Provakil. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional...
