Expert Contact Center Architect

1 week ago

Mangalore, Karnataka, India beBeeCisco Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Description:

  • We are seeking an experienced Cisco UCCE CVP Engineer to design, implement, and maintain robust Cisco UCCE and CVP architectures for scalable, resilient, and high-performing contact center solutions.

Required Skills and Qualifications:

  • Design architecture and analyze business requirements to create detailed design documents and integration plans.
  • Implement and configure UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • Integrate UCCE and CVP with third-party applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, self-service, and intelligent call distribution.
  • Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
  • Monitor system health, performance metrics, and call flows to proactively identify bottlenecks, capacity issues, and opportunities for optimization.
  • Plan, test, and execute upgrades, patches, and migrations for UCCE and CVP platforms to ensure compliance with security, regulatory, and organizational standards.

Benefits:

  • A challenging and rewarding role in a dynamic and innovative company.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work environment.
  • A competitive salary and benefits package.

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