Cloud Contact Center Solution Architect

2 weeks ago

Mangalore, Karnataka, India beBeeAWS Full time ₹ 18,00,000 - ₹ 24,00,000

Our team seeks a seasoned professional to design, develop and administer cloud-based contact center solutions for a 3 month contract role.

The ideal candidate will be responsible for creating scalable, automated and customer-centric systems that enhance the overall contact center experience. To deliver seamless and intelligent customer interactions, the position demands a strong grasp of AWS infrastructure, contact flow design and integration capabilities.

Responsibilities & Deliverables:

  • AWS Service Integration: Develop and maintain Lambda functions, Lex bots and API integrations to support dynamic and personalized customer interactions.
  • Automation & Optimization: Build API-driven automation workflows to streamline operations and improve agent efficiency.
  • IVR/CTI Customization: Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
  • System Administration: Manage and monitor AWS resources including DynamoDB, S3 and Lambda to ensure high availability and performance.
  • Collaboration & Documentation: Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Key Requirements:

  • AWS Administration Skills: Skilled in designing and developing cloud-based contact center solutions using Amazon Connect.
  • Technical Proficiency: Proficient in configuring contact flows, Lambda integrations and API-driven automation.
  • Hands-on Experience: Extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization to deliver scalable customer experience solutions.

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