Electronics Support Expert

6 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

We are seeking a skilled Technical Support Specialist to join our team.

About the Role

The ideal candidate will have a strong background in electronics and instrumentation, with excellent analytical skills and a passion for science and technology. As a Technical Support Specialist, you will work closely with customers to diagnose and resolve complex instrument issues, providing expert guidance and support throughout the entire process.

Key Responsibilities:
  • Diagnose and troubleshoot complex electromechanical hardware software instrument issues, operations, and training related issues.
  • Develop and implement efficient solution plans to optimize instrument and/or accessory performance.
  • Create and maintain accurate records of activity in a support database.
  • Provide exceptional customer service through clear, logical, and effective communication.
Requirements:
  • Bachelor's degree in Electronics, Electrical, Instrumentation or Master's degree in Physics, Chemistry, and Material Science.
  • Excellent analytical capabilities and theoretical understanding of physics.
  • Customer service-oriented working experience in technology-based instruments like XRD, XRF, OES to support various technical issues.
  • Working knowledge of electronics, mechanics, control systems, computers, networking.
  • Able to use common electrical testing tooling like oscilloscopes, multimeters, etc. to be an effective problem solver of complex system, product user, and/or application issues.
  • Demonstrated ability to provide clear, logical, and effective communication in English.
Preferred Qualifications:
  • Experience in use of CRM and SAP.
  • Should have worked on remote support tools e.g., TeamViewers, Webex, Any Desk.
  • Language skills in addition to English are welcome.
Education:

Bachelor's/BTech in Electronics, Electrical, Instrumentation or MSc in Physics, Chemistry, and Material Science.

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