Electron JS Support Specialist

3 days ago

Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 9,00,000 - ₹ 12,00,000
About the Role

We are seeking a skilled Electron JS Support Specialist to join our team. In this role, you will provide second and third-level technical support for software solutions built using Electron JS, Angular, and Java.

Key Responsibilities:
  • Application Support: Provide timely and effective support for software applications built using Electron JS, Angular, and Java.
  • Troubleshoot production issues, conduct root cause analysis, and implement short-term and long-term resolutions.
  • Performance Monitoring: Monitor application performance and logs, ensuring any incidents are addressed within defined Service Level Agreements (SLAs).
  • Collaboration: Collaborate with development, QA, and DevOps teams to resolve complex technical problems.
  • Support Documentation: Develop support documentation, including FAQs and knowledge base articles for internal teams and users.
  • Client Interaction: Interface with clients or internal users to understand and clarify issue reports and provide updates on resolutions.
  • On-Call and After-Hours Support: Participate in on-call rotation or provide after-hours support as needed.
Required Skills and Qualifications:
  • Proficient in Electron JS, Angular, and Java.
  • Experience in providing second and third-level technical support for web and desktop applications.
  • Strong Troubleshooting Skills: Ability to troubleshoot complex technical issues and conduct root cause analysis.
  • Familiarity with application performance monitoring and incident management.
  • Ability to collaborate effectively with development, QA, and DevOps teams.
Preferred Skills:
  • Experience with client communication and providing customer service-oriented support.
  • Familiarity with support documentation tools and best practices.
  • Ability to work independently and manage support tasks within defined SLAs.
Benefits:
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.
  • The opportunity to work with a range of technologies and projects.
How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role.

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