Customer Engagement Specialist

6 days ago


Gurgaon, Haryana, India Cog Culture Full time

About Cog Culture:

We are a full-service marketing communications agency with extensive expertise in transforming business ideas into impactful brand narratives. Our dynamic team of over 100 skilled professionals has excelled across various sectors, earning recognition as the No.1 Independent Integrated Agency at the Goafest Creative Abby Awards and as the Design Agency of the Year 2023.

Internationally, our achievements include winning Gold in Brand Design Identity and Live Events at the Golden Award of Montreux 2023. On the digital front, our B2B Fintech Campaign has been honored with the Brand Equity Digiplus Award, Afaqs Digies Digital Awards, and E4m Prime Time Awards. Our commitment lies in crafting compelling stories through creativity, innovation, and strategic thinking.

Job Description:

We seek an experienced Customer Engagement Specialist to join our team. The ideal candidate will have 3-5 years of experience in managing client relationships within an advertising agency. Responsibilities include maintaining strong client relationships by understanding their needs and goals, staying up-to-date with industry trends, and providing proactive recommendations.


The successful candidate will also oversee budget planning, manage client invoicing, prepare and deliver compelling presentations, and analyze campaign performance metrics. They will coordinate with internal teams to ensure seamless execution of campaigns and collaborate with the creative and strategic teams to develop innovative marketing strategies.

Qualifications:

  • 3-5 years of experience as a Customer Engagement Specialist in an advertising agency or similar role.
  • Able to work effectively with various internal disciplines and business groups in a fast-paced environment.
  • Solid strategic skills, including ability to decipher market intelligence and numbers to derive insights for creative excellence.
  • A person who looks beyond project management and is able to develop and drive business growth.
  • Sound skills in all areas of financials, including budget reconciliations, timesheet analysis, forecasting, etc.
  • Process-oriented, meticulous with attention to detail.
  • Excellent communication skills - written and spoken.

Compensation: $80,000 - $110,000 per annum


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