Strategic Retail Operations Manager

2 weeks ago


Kozhikode, Kerala, India beBeeRetail Full time ₹ 8,00,000 - ₹ 12,00,000

As a Strategic Retail Operations Manager, you will be responsible for driving the success of our retail stores. This involves leading and supporting a high-performing team, optimizing store operations, and delivering exceptional customer experiences.

Key Responsibilities:Leadership & Team Management:
  • Provide strategic leadership and direction to store employees to ensure they meet performance targets and align with company goals.
  • Hire, train, and develop new employees, ensuring they understand company policies and procedures.
  • Motivate and engage employees, fostering a positive and productive work environment.
Customer Service & Satisfaction:
  • Resolve customer issues promptly and effectively, ensuring overall customer satisfaction.
  • Ensure a consistent and high standard of customer service throughout the store.
Operations & Inventory Management:
  • Oversee retail inventory, ensuring stock levels are appropriate and products are available for customers.
  • Ensure product quality by maintaining proper storage and handling practices.
Qualifications:
  • Previous experience in retail management or a similar role.
  • Strong leadership, organizational, and interpersonal skills.
  • Excellent problem-solving abilities, especially in customer service situations.
  • Ability to manage inventory and ensure the availability of stock.
  • Knowledge of health, safety, and security regulations in a retail environment.
  • Proficiency in retail management systems and Microsoft Office.
  • Ability to work well in a team-oriented environment and foster employee development.


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