Retail Operations Leader

1 day ago


Kozhikode, Kerala, India beBeeManagement Full time ₹ 80,00,000 - ₹ 1,50,00,000

Objective:

We are seeking a seasoned Store Manager to lead our retail operations, build a strong team, and deliver exceptional customer experiences.

Responsibilities

Leadership & Team Management

  • Recruit, train, and mentor store staff to achieve excellence in service and sales performance.
  • Foster a culture of accountability, customer-first service, and continuous improvement.
  • Set and track performance goals for the team to drive business results.

Customer Experience

  • Ensure every customer receives premium, personalized service that embodies our brand values.
  • Resolve escalations with professionalism and empathy, building long-term relationships with clients and repeat customers.

Sales & Growth

  • Drive sales performance and consistently achieve store targets through effective merchandising, promotions, and event planning.
  • Monitor key performance indicators (KPIs) and implement strategies for improvement to boost sales and revenue.

Operations & Inventory

  • Manage daily store operations to ensure efficiency, quality, and productivity.
  • Oversee inventory, stock levels, and replenishments to maintain optimal levels and minimize waste.
  • Generate weekly/monthly reports on sales, customer insights, and operations to inform business decisions.

Visual Merchandising & Brand Identity

  • Maintain premium retail standards in displays and presentation to showcase our brand's craftsmanship and timeless design.
  • Ensure the store reflects our brand identity, attention to detail, and commitment to quality.
Requirements
  • 6+ years of experience as a Store Manager, preferably in luxury/fashion/footwear.
  • Proven success in leading teams and achieving sales targets through effective leadership, communication, and problem-solving skills.
  • Strong people management, communication, and problem-solving skills to drive business results.
  • Passion for artisanal products, craftsmanship, and premium customer service to deliver exceptional experiences.
  • Proficiency with POS and inventory management systems to streamline operations and improve efficiency.
  • Fluent in English; Hindi/Marathi language skills preferred.
  • Self-motivated, detail-oriented, and able to work in a dynamic retail setup.


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