Deputy Store Manager

Established in the year 2007 Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India Over 18 years of rich experience catering to the segments of luxury bridge-to-luxury high-premium and highstreet lifestyle RBL has built a great understanding of the psyche of the Indian Consumer With corporate offices in Gurgaon Mumbai Bangalore RBL now operates over 50 brands spread over 430 stores and 345 shop-inshops across the country and also own the retail concept stores The Tank The White Crow across the country In May 2019 RBL marked its first international foray by acquiring the British toy retailer Hamleys Globally Hamleys has 201 doors across 17 countries In the same year RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands Designation Deputy Store Manager Retail Whats in it for you A Store Manager is responsible for overseeing the daily operations of a store making sure it runs smoothly and effectively Their duties include motivating sales teams creating business strategies developing promotional material and training new staff As the Store Manager you will supervise the operational and organizational standards of the store Your duties will include undertaking administrative tasks monitoring inventory levels and developing business strategies The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals In addition to being an excellent communicator you should also demonstrate outstanding leadership and interpersonal skills Heres what you bring to the table Deliver excellent service to ensure high levels of customer satisfaction Motivate the sales team to meet sales objectives by training and mentoring staff Create business strategies to attract new customers expand store traffic and enhance profitability Hire train and oversee new staff Respond to customer complaints and concerns in a professional manner Ensure store compliance with health and safety regulations Develop and arrange promotional material and in-store displays Prepare detailed reports on buying trends customer requirements and profits Undertake store administration duties such as managing store budgets and updating financial records To ensure the Store has the correct levels of stock and that replenishment orders are placed in close liaison with the Retail Ops Manager and Merchandise Team To be accountable for all aspects of the commercial operation of your store by managing the performance of store teams to deliver agreed business targets Set and agree on store performance targets with Ops Manager Responsible for store expense management store budgets inventory control increase sales throughout the year and achieve set financial targets To increase the shop customer base by consistently delivering impeccable customer service To ensure that the Store is always merchandised to the Companys desired standard and that with liaison with the Ops Manager and Merchandise Team Ensure store and staff presentation and standards are in line with the brand requirements Role Requisites Strong leadership skills with ability to coach - effectively teach develop others to next level Good energy levels - with ability to be involved in multiple tasks and ability to juggle Good analytical skills Effective listening and communications skills simplify communication with ability to put the point across the board Superior understanding of Indian retailing and global trends Good communication and interpersonal skills - understand customer needs Good at relationship building - conversion to sales Ability to follow brand and store guidelines Good operations experience receiving stock inventory keeping cash handling etc Education Experience Requisites Minimum 5 to 8 yrs Previous proven Store Manager experience in high fashion retail Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product Should be able to share multiple instances of Customer Delight and strong one-to-one relationship building Ability to manage and develop a positive and productive team Previous experience conducting staff appraisals dealing with staff issues effectively and nurture their growth within the organization Motivational leadership skills Must be highly motivated and committed with a can do attitude thrives on the demands of a busy boutique with enthusiasm high energy levels and a determination to deliver top class sales from his her team Is an inspiring leader Self-starter Exceptional communicator and good at interpersonal skills Perks Benefits of this role UNO JUNO - Employee Discounts on all our brands Brand Uniform Allowance Medical insurance coverage for Self Family The Pink Ribbon on the packaging We at RBL are committed to diversity in its workforce and are an Equal Opportunity Employer In an attempt to bring out the best out of its employees RBL allows Early Leadership opportunities and promotes Entrepreneurship capabilities and keeps the invisible threads that connect the RBL family together through the many RBL rituals conducted through the year Whats in the Magic Box for You With its solid management team loyal customer base strong cash flow and return on equity RBL is ideally positioned to successfully execute its growth strategies Every individual here can bring their purpose to life through their work and be a part of an environment of inspiring leaders Join Us and become a part of this MAGIC BOX which will unlock your abilities of executing things in a manner and at a pace where - You will surprise yourself As an Affirmative Action Equal Opportunity Employer RBL is proud to maintain a workplace characterized by mutual respect inclusivity and the celebration of diversity We welcome qualified applicants for employment without regard to race color ancestry religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class