Guest Service Representative

3 weeks ago


Chennai, Tamil Nadu, India Accor Full time

As a Guest Service Associate with Accor, you will play a pivotal role in delivering exceptional service and creating unforgettable experiences for our guests at Fairmont Mumbai.

Key Responsibilities:

  • Warm Welcome: Greet guests with a genuine smile and a warm welcome upon arrival, setting the tone for their stay at Fairmont Mumbai.
  • Check-in/Check-out: Assist guests with the check-in and check-out process, ensuring efficiency, accuracy, and a seamless experience.
  • Room Preparation: Coordinate with housekeeping to ensure that guest rooms are prepared to the highest standards before arrival, including cleanliness, amenities, and special requests.
  • Guest Assistance: Provide guests with information about hotel facilities, services, and local attractions, assisting with inquiries, reservations, and recommendations as needed.
  • Problem Resolution: Address guest concerns and complaints promptly and professionally, seeking solutions to ensure guest satisfaction and retention.
  • Safety and Security: Maintain a safe and secure environment for guests and colleagues by adhering to hotel policies and procedures, and promptly reporting any safety or security issues.
  • Team Collaboration: Work closely with other departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences and resolve any issues that may arise.
  • Administrative Tasks: Assist with administrative duties such as answering phone calls, responding to emails, and maintaining guest records, ensuring accuracy and efficiency.
  • Service Excellence: Strive to exceed guest expectations by delivering personalized service and anticipating their needs throughout their stay.


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