Accor Hotel Guest Services Representative

2 weeks ago


Chennai, Tamil Nadu, India Accor Full time

Job Description: As a Guest Service Associate with Accor, you will be the face of our hotel, providing exceptional service to our guests and ensuring a memorable stay.

Responsibilities:

  • Deliver F&B services in accordance with departmental standards and procedures.
  • Ensure all food & beverage are served according to service standards.
  • Apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP).
  • Provide a personalized service experience for our guests.
  • Up-sell and promote food and beverage offers to maximize sales revenue.
  • Report any complaints, incidents or other irregularities to management.

Requirements:

  • Secondary / High school education.
  • Additional certification(s) in Food & Beverage will be an advantage.
  • Good reading, writing and oral proficiency in English language.

About Accor: We are a global hospitality company with a diverse portfolio of hotel brands. Our mission is to provide memorable experiences for our guests and to be a leader in the hospitality industry.



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