Accor Hotel Guest Services Representative
2 weeks ago
Job Description: As a Guest Service Associate with Accor, you will be the face of our hotel, providing exceptional service to our guests and ensuring a memorable stay.
Responsibilities:
- Deliver F&B services in accordance with departmental standards and procedures.
- Ensure all food & beverage are served according to service standards.
- Apply necessary precautions with regards to hotel food safety and hygiene standards (HACCP).
- Provide a personalized service experience for our guests.
- Up-sell and promote food and beverage offers to maximize sales revenue.
- Report any complaints, incidents or other irregularities to management.
Requirements:
- Secondary / High school education.
- Additional certification(s) in Food & Beverage will be an advantage.
- Good reading, writing and oral proficiency in English language.
About Accor: We are a global hospitality company with a diverse portfolio of hotel brands. Our mission is to provide memorable experiences for our guests and to be a leader in the hospitality industry.
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