Senior Client Experience Manager

5 days ago

Mumbai, Maharashtra, India beBeeClientServicing Full time ₹ 80,00,000 - ₹ 1,20,00,000
Key Client Relationship Manager Role

Our company seeks an experienced Client Servicing Manager to lead client meetings, build strong relationships and ensure client satisfaction throughout the event lifecycle.

Key Responsibilities:
  • Act as the primary point of contact for clients, understanding their needs and event goals.
  • Plan and execute events with attention to detail, timelines and effective resource allocation.
  • Lead client meetings, build strong relationships and ensure client satisfaction throughout the event lifecycle.
  • Oversee a team and collaborate with internal departments to bring events to life.
  • Research, evaluate and negotiate with vendors (e.g. catering, décor, entertainment).
  • Manage event logistics end-to-end – from venue preparation to guest experience.
  • Monitor event budgets, track expenses and ensure cost-effective execution.
  • Troubleshoot issues quickly and effectively during event execution.
  • Evaluate event success and provide post-event analysis and reports.
Required Skills and Qualifications:
  • 5+ years of experience in Client Servicing within the Event Management industry.
  • Strong interpersonal and communication skills.
  • Proven track record with a portfolio of successful events.
  • Expertise in vendor management and negotiation.
  • A problem-solver with critical thinking and decision-making capabilities.
  • Strong leadership, team management and time management skills.
  • A degree in Event Management or a related field is preferred.

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