Community Liaison and Service Expert

5 days ago

Hyderabad, Telangana, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Job Opportunity

We are seeking a highly skilled and customer-focused Community Liaison and Service Expert to join our team.

This is a unique opportunity for an individual who is passionate about delivering exceptional customer service and ensuring seamless front office operations.

Your primary responsibility will be to create a positive first impression for our clients, visitors, and employees by providing a welcoming and professional environment.

Responsibilities:
  • Reception and Welcoming: Greet visitors, tenants, and employees with a friendly and professional demeanor.
  • Visitor Management: Assist visitors with registration, way finding, notify relevant staff of visitor arrivals, and handle security protocols.
  • Information Dissemination: Provide accurate and up-to-date information about our organization's services and policies.
  • Administrative Support: Assist in various administrative tasks such as coordinating with the Hospitality team for upkeep of the asset and events, as required.
  • Facilities Management: Monitor and maintain the cleanliness and organization of the front desk area, report any maintenance or security issues promptly.
  • Communication: Communicate effectively with colleagues and management regarding any relevant issues or updates.
  • Problem-Solving: Handle complaints or difficult situations with diplomacy and tact, escalate issues to the appropriate department when necessary.
Requirements:
  • High school diploma or equivalent qualification.
  • Additional relevant certifications are a plus.
  • Proven experience as a Front Desk Executive, Receptionist, or in a similar customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Familiarity with MS Office applications (Word, Excel, Outlook).

To succeed in this role, you must be analytical and meticulous, with excellent accounting and financial management knowledge and skills.

You will have a Degree, Diploma with relevant educational background in min 2-3 years of work experience.

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