Global Test Center Coordinator

2 weeks ago

Kanpur, Uttar Pradesh, India beBeeOperations Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title

As a HSTC Operations Coordinator, you will ensure the smooth operation of High-Stakes Test Centers (HSTCs). You will coordinate scheduling across the HSTC network, review upcoming availability and capacity requirements, collaborate with Workforce Management team on Speaking Examiners' allocation forecast, monitor the utilization of HSTCs, manage accurate submission of invoices for HSTCs, verify exam volumes, and facilitate timely payments.

Key Responsibilities:
  • Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
  • Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
  • Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
  • Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  • Coordinate with internal teams to manage unforeseen events, ensuring minimum impact on candidates and stakeholders.
  • Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  • Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  • Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
  • Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

This role requires strong organizational skills, attention to detail, clear communication, and ability to work under pressure and meet tight deadlines. The ideal candidate should have a bachelor's degree in business administration, operations management, or a related field, previous working experience in a multi-cultured environment, excellent English language skills, and advanced computer literacy.

As a member of our team, you will enjoy a competitive remuneration package, dynamic work atmosphere, two free vouchers for certifications per year, huge learning experience, and constant personal and professional development.

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